Customer Service Operator

Lana Portenga

***** ******** ******

Spring Lake, MI 49456

H 616-***-**** C 616-***-****

Email: ************@*****.***

Objective: Utilize my education, organizational skills and manufacturing

knowledge in a manufacturing environment.

Education: Ferris State University

Bachelor Degree in Industrial Technology

and Management Graduation Aug. 2012

Associate Degree in Technical Drafting and Tool Design

Orchard View Community Education Microsoft

Project

Experience:

05/12-Present Scherdel Sales and Technology; Muskegon, MI - Quality

Technician

- CQI-9 Administrator

- Build and revise Control Plans/ Inspection logs

- Create and revise Work Instructions

- Create and revise Workbooks

- Internal Auditor

- Prepare quarterly supplier evaluations

- Supplier Quality Coordinator

- Manage MRB

- Handle all Corrective Actions

- SPC/CAQ

- Conduct internal training (Power Point)

11/10-05/12 Commercial Tool and Die; Comstock Park, MI - Design Intern

- Created Pin Layouts (Unigraphics 7.5)

- Designed Plaques for tooling

- Production print control

- Customer presentations (PowerPoint)

5/08-11/09 Burnside Industries; Spring Lake, MI - Technical Engineering

Administrator / Project Estimator

- Created and Maintained controlled math data and CAD data

electronically (Excel)

- Facilitator of APQP (product launch system)

- Coordinated estimates, production and delivery of

prototypes (Excel)

- Maintained standards, specifications and regulations

- Created and tracked RFQ's from suppliers

- Maintained a vendor comparison program

- Created cost breakdown forms to meeting individual

customer needs (Excel)

- Tracked customer quoting history Excel)

7/00-5/08 Leppink's; Ferrysburg, MI - Customer Service

- Product ordering, inventory, customer service, product

organization, and displays

4/07-9/07 Sintel Inc.; Spring Lake, MI (Contracted) - CAD Operator

- Produced and maintained sheet metal form and blank drawings

(AutoCAD 2D 2007/Inventor)

- Initiated and implemented ECR's and ECN's (Excel)

4/00-2/02 Structural Concepts Corp.; Muskegon, MI - CAD Operator

- Created detailed GD&T drawings (AutoCAD 2D) for production

- Released and maintained drawings from engineering department

4/97-8/97 West Michigan Steel Foundry; Muskegon, MI - CAD Operator

- Created solid models of castings (ProEngineer) for a mold

flow analysis program

- Estimated casting weights for cost evaluations

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