Customer Service Manager
Resume:
Nubia Bedoya
aca4kf@r.postjobfree.com
Profile: Highly motivated, performance- driven, detail oriented, team player.
Excellent written communication skills, bi-lingual, customer service certified.
Hard worker, independent, responsible, dedicated, trustworthy, and discreet.
Skills: Microsoft Word, Microsoft Excel, Power Point, QuickBooks
Experience:
Towne Hyundai, Denville NJ 2011-2013
Assistant Service Manager/ Service Advisor
• Coordinated service appointments according to personnel on duty
• Resolved customer concerns with high customer satisfaction
• Administered customer service requirements for necessary repairs
• Assisted with payroll: kept track of employee’s hours and salaries/deductions
• E-mailed customer’s pertaining to necessary repairs on their vehicles
• Edited/filed warranty claims
• Performed outreach to existing and future customers
• Collections Specialist with significant positive results
• Dispatched jobs for technicians
Service Receptionist
• Answered incoming phone calls and transferred to appropriate departments
• Effectively scheduled service appointments
• Coordinated meetings with body shops, windshield companies,
• Updated and Maintained bulletin board as required
• Created repair orders for used cars/new cars to be fixed
Chevy’s Fresh Mex, Parsippany NJ 2006-2011
Server/Bartender
• Welcomed and seated guests
• Prepared drinks for bar area and restaurant area
• Administered food exposition including organizing foods and distributing to
group of waiters
Nubia Bedoya
aca4kf@r.postjobfree.com
Tim Schafer’s Cuisine, Morristown NJ 2004-2006
Hostess
• Welcomed and seated guests
• Created reservations
• Maintained and ordered kitchen supplies
• Edited/arranged files
• Created web advertisement with positive results
Education/Awards
2006 Morristown High School SMAC leader
Flag Team President Italian Honor Society President
2008 CCM Associate’s Degree in Criminal Justice
Dean’s List Honor’s Program
George Snow Honors Scholarship Alpha Beta Gamma Scholarship
Morris County Sheriff’s Crime stoppers Scholarship
2012 Service Consultant Bronze Certified Service Consultant Silver Certified
The Customer and you Certified
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