Sonya M. Hunsucker

*** * ********** ***** ****

Asheboro, NC 27203

336-***-****

aca4hw@r.postjobfree.com

OBJECTIVE: Seeking a position where 10+ years of experience and skills in customer service will be

of value to the company.

SUMMARY OF QUALIFICATIONS

Excellent communication skills Microsoft Word/Excel Time Management

Strong interpersonal skills Organized and efficient Responsible

Research and planning ability Attentive to details Sales marketing

Flexible and adaptable Cooperative Punctual

PROFESSIONAL EXPERIENCE

Market America Greensboro, NC 2010-2012

Distributor Service Representative

• Telephone interaction with distributors

• Respond to questions pertaining to orders

• Resolve problems or direct to appropriate personnel

• Conduct research regarding orders while maintaining customer service

• Navigate customer thru web portal screens to successfully complete orders

• Process orders in timely manner

Gilbarco-Veeder Root Greensboro, NC 1999-2009

International Claims Agent

• Interact with six major oil companies with different guidelines

• Information intake from technicians

• Qualify, process, and pay claim

Data Analyst

• Enter, change, and update database

• Research and handle data entry for contractual requirements for major oil companies

• Telephone contact for specified customers (Exxon, Mobile, and Shell)

• Research, update, and correct data based on analytical reporting for warranty and contractual

requirements

• Enter ISA Helpdesk Contracts and Gasboy contracts

• Experience in Kronos Payroll, Time, and Attendance for 500 people

Help Desk Technician

• Help desk, answer questions, and troubleshoot problems for existing customers on G site,

dispenser and crind. (card Reader)

• Run reports daily and follow up with customers to assure equipment problems resolved

• Market help desk contracts to existing customer

EDUCATION

East Carolina University, BS Business Administration

Major: Marketing Management

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