Human Resources Customer Service

Megan DeSena

Human Resources Associate

Charlotte, NC

aca4el@r.postjobfree.com - 516-***-****

Innovative HR professional seeks to build on six years of Human Resource experience enriching employees'

work lives by ensuring a connection with the company culture and each other.

WORK EXPERIENCE

Human Resources Associate

Commonwealth Financial Network - Waltham, MA - 2010 to November 2013

Independent broker/dealer with 600 employees dedicated to a high level of service to its financial advisor

customers. I joined an already robust HR team in this award winning company recognized for its "anything

but common" culture, where I developed innovative and people-oriented programs to enrich our employee's

experiences.

• Managed the development and execution of a 5-day comprehensive new hire orientation program to help

immerse employees in our culture, processes, mission, and values

• Managed creation, execution, and assessment of all employee programs: women's leadership, the buddy

program, luncheon with president and CEO, training with founder/chairman of the board, giving back programs,

and employee recognition (increased participation by 200% in 2011 over previous year)

• Partnered with internal business units to develop learning plans that met company business objectives

• Assessed training needs, designed and delivered trainings, and assessed results including communication,

listening, phone, time management, and customer service skills

• Coached SME's on adult learning theory; coached employees on career growth and planning; high rate of

designations and promotions company-wide

Human Resources Coordinator

Dyax Corp - Cambridge, MA - 2008 to 2010

Innovative biotechnology company with 175 employees creating biopharmaceuticals for unmet medical needs.

I worked in all areas of a newly formed HR team of three to build out employee programs and create and

document all HR policies and processes.

• Created and executed full-cycle new hire onboarding and orientation for all hires

• Administered 7 benefits programs including health, dental, insurance, and 401k; worked with benefit vendors;

maintained benefits on vendor sites

• Maintained employee information in HRIS system (HRB); entered and terminated all information; generated

HRIS reports

• Executed many facets of a 40% reduction in force; coordinated all separation packets, closed out employee

benefits and compensation files; handled COBRA administration

• Interfaced with compensation manager on projects including creating a compensation matrix, researching

market competitiveness, and updating all job descriptions

• Ensured HR compliance with STD, FMLA, and OSHA

• Handled all scheduling, logistics and reimbursement for 20 new sales department hires; used OpenHire

• Assisted in creation of new goal and performance review process and first internal training program; received

state grant for $750,000 for internal training

• Developed new Peer Link Buddy Program and maintained internal rewards program

• Planned and executed all company and HR events; maintained company calendar; wrote all internal HR

communication

• Managed intern program with Northeastern University

Elliot Hotel/Clio Restaurant - Boston, MA - 2007 to 2008

Saks Fifth Avenue - Boston, MA - 2006 to 2007

EDUCATION

Bachelor of Arts in Political Science

Boston University

2006

ADDITIONAL INFORMATION

Computer Skills

CourseMill (LMS), HRB (HRIS), ADP (Payroll), OpenHire (Recruiting), Lectora (E-learning), Microsoft Office

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