Sales Customer Service

CHARAE M. NEWMAN

**** ******** ***** *****, *********, Mississippi 38672

Email: ******.******@*****.***

Contact: 901-***-****

PROFESSIONAL EXPERIENCE

National Bankers Trust, Executive Administrative Assistant, Memphis, TN,

August 2010 - November 2012

. Managed all travel arrangements including flight, hotel, automobiles,

and special requests for Owners, Executives, and Sales Department

employees.

. Planned, coordinated, and managed ad-hoc projects as needed for Owners

and Executive Management.

. Break Room and Office Supplies: Responsible for the inventory,

ordering, and requests for staff of 60 employees.

. Weekly party planning for entire staff of 60 and daily lunches for

upper management of 15 employees: Planned, ordered, set-up and break-

down of catering.

Citibank Corporation, Service Administrator, Golden, CO, July 2000 - May

2001

. Identified, researched, and resolved various technical problems for

government online accounting.

. Diagnosed account error conditions; provided solutions and corrective

action accurately and on time.

. Interrogated production, training and data files via SQL to determine

validity on new software upgrades.

FIRST TENNESSEE BANK, Memphis, Tennessee, October 1988 - July 2000

Vice President/Bank Officer, Golden, CO, February 2000 - July 2000

Agent Bank Sales for First Horizon Merchant Service, division of First

Tennessee Bank

. Sold merchant processing, cardholder, and cash advance services to

financial institutions.

. Developed, created, and maintained databases for direct marketing and

telemarketing objectives.

. Prepared and delivered on-site presentations to prospective clients;

provided successful follow-up.

Direct Marketing Manager, Consumer Loan Product Management, November 1997 -

February 2000

. Managed communications to executives including measurements, data and

statistical analysis via SQL

and Excel.

. Created and ensured the development of collateral materials; managed

advertising campaigns.

. Managed and implemented direct mail marketing campaigns and strategic

business plans.

Sales Incentive Coordinator & Trainer, Bank Marketing and Strategy, March

1995 - November 1997

. Maintained sales system, sales reports via SQL and Excel, audit

controls and accounting procedures.

. Authored, maintained, printed, and distributed annual Sales Tracking

Guidelines to 1000 employees.

. Trained sales staff and trainers on sales software, upgrades, and

sales opportunities.

. Prepared monthly, quarterly, and annual incentives; organized annual

awards banquet for 300 people.

Teller Supervisor / Customer Service Representative III, Retail Banking,

October 1988 - March 1995

. Consumer lending from application, credit scoring, underwriting, loan

decision, and documentation.

. Controlled branch operations and accuracy of data to customer

information files.

. Processed and balanced transactions, traveler's cheques, money orders,

and cashier's cheques daily.

. Trained new personnel and assisted in opening of new branches; set up

online safe deposit system.

CHARAE M. NEWMAN

PROFESSIONAL CULINARY EXPERIENCE

Souper Enterprises, Soup Kitchen Restaurant, Manager/Server, Cookeville,

TN, July 2006 - October 2009

. Managed full kitchen staff. Supervised the preparation, production,

and service of culinary and baked foods.

. Produced and maintained par statistical needs, ordering and purchasing

of all inventory goods.

. Balanced registers, ledgers, deposits, and generated profit and loss

revenue statements.

. Served menu items, settled payments, bussed tables, maintained

cleanliness of dining room, and restocked supplies.

Fluted Mushroom Catering Co., Pastry & Culinary Chef and Server,

Pittsburgh, PA, July 2005 - July 2006

. Prepared and assisted in the preparation of Pastry/Bakery as well as

culinary foods.

. Ensured quality and consistency of Pastry/Bakery products and culinary

products.

. Set-up and break-down of service, Served buffet and/or plated items,

bartended, replenished food, beverages, and supplies.

Ramada Plaza Suites, Kitchen Supervisor and Chef, Pittsburgh, PA, July 2004

- January 2005

. Placed orders to vendors; maintained inventory and supplies; scheduled

personnel and processed payroll.

. Created and prepared buffet menus, cafeteria menus, and daily

specials. Gained experience at all positions on the hotline, garde

manger, and as cafeteria cook.

EDUCATION

Le Cordon Bleu Institute of Culinary Arts / Pennsylvania Culinary

Institute, Pittsburgh, PA, 2004, Associate Degree in Specialized Technology

University of Memphis, Memphis, TN, 1993, Candidate for Bachelor of Arts

Degree, Business Administration

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