Quality Assurance Project
Resume:
MBA,CBAp,PMP
M anuel Granda,
***** ** *** ******* **** 14-202
M iami, FL 33196
aca4c8@r.postjobfree.com
INFORMATION TECHNOLOGY PROFESSIONAL
Business Analyst/Project Manager
Versatile information technology professional with over 11 years experience in all phases of
Systems Development Life Cycle Waterfall Model and Rapid Application Development Agile
Software Development and Scrum for a variety of applications. A highly effective professional
with experience in software testing, delivering business requirements, business process
enhancements, planning, analysis, design, implementation, project management, and practical
solutions to complex system issues. Demonstrates ability to learn and teach new concepts, easily
adapt to change and manage multiple concurrent tasks.
Core competencies include:
Implementation Process & Procedure Documentation Staff Training & Development
Software Testing Application Development Security Administration
Quality Assurance Business Analysis/Analytics Problem Resolution
Training Project Management Project Implementation
Quality Improvement System Development Methodologies Strategic Partnerships
System Integrations ONC/HIPAA/HL7 System Interfaces
PROFESSIONAL EXPERIENCE
Assurant Specialty P roperty/ Claims Business Technology
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11200 Quail Roost Drive Miami, FL 33156 Phone: 305-***-**** Ext: 38575
Business Unit Analyst II/ (Sept 2012 – Present)
Coordinated, tracked, and implemented corporate inititiaves for new products impacting
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TKA/TKV/Agilsource client installations, and provided internal, external, and compliance
reporting for state data calls as required.
Identify detailed requirements from business users through interviews, documentation and
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facilitated working sessions for approved projects, enhancements, and reports. Leads team
in analyzing the information and prioritizing the requirements to gain understanding of the
business needs and to provide recommended solutions.
Act as internal resource for the consultation to the business to provide expertise and
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possible solutions to resolve business needs.
Evaluate new business opportunities that are designed to improve customer relationships,
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operating efficiencies and/or add business benefits.
Evaluate project impact through consultation with the business, IT management, regulatory,
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IT development, quality assurance, validation, and training teams. Partners with
stakeholders and vendors to identify necessary department resources to meet defined
objectives.
Create process models based on business requirements in order to determine the
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completeness of the information and process components.
Develop detailed design specifications for projects and enhancements.
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Develop test plans (e.g. test objectives, test cases, test data and test scripts) for executing
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unit, integration, system or acceptance testing in order to ensure the solution meets the
business requirements. Manage user acceptance testing with the business users.
Perform system configuration and integration testing including the functionality,
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performance and fit to ensure original requirements are met and defined constraints are
worked within.
Performs required documentation according to corporate standards (CSOPs, CFOR, etc.)
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and IT Best Practices and Operations Manuals (OM IT).
Comply with all Company policies and procedures, including safety rules and regulations
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I OS Health Systems/Medios & eSeaCare
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7300 North Kendall Drive Miami, FL 33156 Phone: 1-877-***-****
Systems Business Analyst /Project Coordinator (January 2012 – July 2012)
• Managed cross-functional teams tasked with testing and solving business issues
and enhancing web based electronic health care platforms.
• Identify detailed requirements from internal and external business users through
i nterviews, documentation and facilitated working sessions for approved projects
and enhancements.
• Leads team in analyzing the information and prioritizing the requirements to gain
u nderstanding of the business needs and to provide recommended solutions.
Act as internal resource for the consultation to the business to provide expertise and possible
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solutions to resolve business needs.
Act as liason between developers and third party vendors for system interface specifications,
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requirements, coordination, and testing.
Participate in product development meetings to review, propose and / or evaluate new business
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opportunities that are designed to improve customer relationships, operating efficiencies and/or
add business benefits.
Manage work plans, timelines and budgets. Evaluate relative feedback and ROI to effectively
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prioritize projects. Evaluate project impact through consultation with the business, IT
management, regulatory, IT development, quality assurance, validation, and training teams.
Partners with stakeholders and Business Enterprise Liaisons (BELs) to identify necessary
department resources to meet defined objectives.
Create process models and workflow diagrams based on business requirements in order to
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determine the completeness of the information and process components.
Conduct systems gap analysis to identify functional system discrepancies and or deficiencies.
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• Develops detailed design specifications for projects and enhancements.
Design and develop test plans (e.g. test objectives, test cases, test data and test scripts) for
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executing unit, integration, system or acceptance testing in order to ensure the solution meets the
business requirements. Manage user acceptance testing with the business users.
Perform system configuration and integration testing including the functionality, performance and
•
fit to ensure original requirements are met and defined constraints are worked within.
• Performs required documentation according to corporate standards (ONC, H IPAA,
H L7 Specs, CPT, ICD-9, etc.) and IT Best Practices and Operations Manuals (OM-
IT).
• Comply with all Company policies and procedures, including security, safety rules
and regulations.
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Watson Pha rmaceuticals/Anda Division
2915 Weston Rd Weston, FL 33331 Phone: 954-***-****
Business System Analyst, IS Ecommerce (September 2011 – December 2011)
• Identify detailed requirements from business users through interviews,
documentation and facilitated working sessions for approved projects and
enhancements. Leads team in analyzing the information and prioritizing the
requirements to gain understanding of the business needs and to provide
recommended solutions.
Act as internal resource for the consultation to the business to provide expertise and
•
possible solutions to resolve business needs.
Evaluate new business opportunities that are designed to improve customer relationships,
•
operating efficiencies and/or add business benefits.
Evaluate project impact through consultation with the business, IT management, regulatory,
•
IT development, quality assurance, validation, and training teams. Partners with
stakeholders and vendors to identify necessary department resources to meet defined
objectives.
Create process models based on business requirements in order to determine the
•
completeness of the information and process components.
• Develops detailed design specifications for projects and enhancements.
Develop test plans (e.g. test objectives, test cases, test data and test scripts) for executing
•
unit, integration, system or acceptance testing in order to ensure the solution meets the
business requirements. Manage user acceptance testing with the business users.
Perform system configuration and integration testing including the functionality,
•
performance and fit to ensure original requirements are met and defined constraints are
worked within.
• Performs required documentation according to corporate standards (CSOPs,
CFOR, etc.) and IT Best Practices and Operations Manuals (OM-IT).
• Comply with all Company policies and procedures, including safety rules and
regulations.
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Ca rnival Cruise L ines
3655 NW 87 AVE Miami, FL 33178 Phone: 305-***-****
Business Analyst /Project Lead (August 2007 – September 2011)
• Managed User Acceptance Testing teams (offshore and shoreside) tasked with
testing and solving business issues and enhancing web based eccomerce
applications.
• Work directly with Business users, IT Director, IT Manager, and Project
M anager, to scope, define, construct, test and implement major system
i ni tiatives and system support enhancements and changes.
• Provide business analysis expertise within an assigned business unit/area,
usually as a member of a project team.
• Assignments are broad in nature, usually requiring originality and ingenuity.
• Recommend solutions, alternatives and approaches.
• Develop business relationships and in tegrates activities with other team
members and departments to ensure success of assigned objectives.
• Lead small projects, executes tasks and assignments, provides product
support as required, adheres to departmental procedures and administrative
d uties and regularly coaches, supports or consults with other members of the
organization as may be required to perform responsibilities.
• Under general direction, formulates and defines business requirements,
system scope and objectives based on user needs and a good understanding of
applicable business systems and industry requirements.
• Performs analysis of business needs, documentation of requirements, and
t ranslation to proper system requirements specs.
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• Competent to work at the most technical level of system analysis while
considering the business implications of the application of technology to the
current and future environment.
• Monitors and reports to management on the status of project efforts,
anticipating/identifying issues that inhibit the attainment of project goals
and implementing corrective action.
• Usually work with minimum supervision, confers with supervisors on
u nusual matters.
• Formulates, defines and documents application scope and objectives; devises
and modifies procedures to solve business problems.
• Prepare writ ten Business & Technical System Design documents, conceptual
specifications and technical f lows, including “As Is” and “To Be” process
f lows, from which programs will be wri t ten or enhanced.
Develop test plans (e.g. test objectives, test cases, test data and test scripts) for executing
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unit, integration, system or acceptance testing in order to ensure the solution meets the
business requirements. Manage user acceptance testing with the business users.
• Assisted in IT and User Acceptance Testing (UAT) to execute, review and
document expected test results.
• Assist in leading project meetings, coordinating project resources, and
p reparing project plan.
• Assist developers understand software limi tations during development and
support deployment of solutions.
• Document system problems and resolutions for future reference.
• Work with different business areas to understand their business models,
p rocesses and goals.
• Provide analytical support to key eCommerce and Mainframe projects.
• Delivered over $1,000,000 in annual savings by implementing critical bug
f ixes and system enhancements.
• L iaised with contractors BGT Partners, Steiner and Bazaarvoice, to analyze
bugs and design enhancements.
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C a rnival Cruise L ines
3655 NW 87 AVE Miami, FL 33178 Phone: 305-***-****
Quality Assurance /Quality Control Analyst, QA /QC E-Solutions (Apri l 2004 –
A ugust 2007)
• Managed manual testing cycles for user system support agents in E-
Solutions.
• Developed use test cases /plans for Mainframe releases.
• Developed use test cases/plans for E-Commerce releases.
• Executed system test, user acceptance testing, regression testing, adhoc
testing, blackbox and whitebox testing, and participated in designing
a rchitecture and building business rules and requirements into scripts.
• Worked closely with multiple IS and IT departments to meet a common goal
w ithin the allotted time frame.
• Worked closely with management to gather business requirements for
i nterim, defects and enhancement cases.
• Worked closely with business analysts from different areas and help identify
business requirements and functional changes.
• Excellent understanding of project management concepts and implementation
techniques.
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SKILLS
5 years of related IS, business analysis, and testing experience.
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4 years of Quality Assurance and Quality Control experience
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2 years of Project Management experience
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Proven management, leadership, and analytical skills
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Excellent verbal and written communication skills
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Ability to work with minimal or no supervision
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Extensive knowledge of software testing techniques, testing methods, technologies, and productivity
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applications.
Ability to work closely with others in a supervisory capacity and to work independently on other
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assignments simultaneously.
• Knowledge and experience of Waterfall model Software Testing Method.
• Knowledge and experience of Agile model Software Testing Method.
• Knowledge and experience of Scrum Methodology.
• Knowledge and experience of Software Development Methodology (SDM).
• Microsoft SQL Server Management Studio 2008 basic knowledge.
• Knowledge and experience of DB2 Data Base
• Knowledge and experience of HP PPM and HP Service Desk
• HP Quality Center experienced user.
• IBM Rational Clear Quest Web 7.0 experienced user – Log and t rack functional
defects.
• Heat Call Logging 8.3 experienced user – Log and t rack functional defects.
• TargetProcess (TP) experienced user – User Stories, Tasks, Agile I terations, Log and
t rack functional defects
• Talisma CIM 8.0 experienced user – Monitor, process and resolve e-mail queue for
support requests.
• Visual Studio 2010 Team Web Access experienced user – Team Foundation Server
used to log and t rack Functional bugs.
• Proficient in M icrosoft Word 2010.
• Proficient in M icrosoft Excel 2010.
• Basic knowledge of Microsoft Project 2010.
• Basic Knowledge of M icrosoft Visio 2010.
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M I L I TARY EXPER I ENCE
United States M a r ine Corps
NMRC 4th Tanks TOW & Scout Hialeah, FL 33015 Phone: 305-***-****
Motor transport Operator / Ma rine Guard E-5 Sergeant (January 2001 – June 2008)
• Accounted for the Marines in my squad
• Accounted for weapons, classified, and sensitive equipment;
• Kept squad adequately equipped
• Supervised Marines of all task delegated
• Carried out any orders delegated from superior enlisted personnel or
commissioned officers
• Fulfilled a higher billet description such as Platoon Sergeant from time to
t ime.
• Acted as the NCOIC from t ime to t ime
• Performed SOG duties and responsibili ties
• Performed Instruction of yearly basic t raining
E DUCAT ION
(2011 – 2012) Ashford University Clinton, IA
MBA -Masters of Business Administration / Project Management
(2012-2012 ) Villanova University Villanova, PA
P roject Manager Master Certification
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(2009 – 2010) Ashford University Clinton, IA
B A- Bachelor of Arts Organizational Management
CERT I F ICAT IONS
Project Management Professional Certification PMP #1583733 (03/2013 Present)
Certified Business Analysis Proffesional CBAP #3493 (09/2013 Present)
AINS 24 General Insurance for IT and Support Proffesionals Designation (11/2013 Present)
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