Edward J. Butler

*** ************ ****, ********* **** ? Columbia, South Carolina 29229 ?

803-***-**** ? aca3yb@r.postjobfree.com

Objective: Seeking a human resources management position that will fully

utilize my skills and overall work experience; and provide a challenge to

learn and broaden my career scope toward a long and prosperous career with

the company.

Education:

Southern Wesleyan University Columbia, South Carolina

10/2013

Bachelor of Science in Business Administration

Knowledge and Skills:

4 years Human Resources Experience . 3 years Management Experience . 5

years Customer Service Call Center Experience . Strong Computer Skills

Professional Experience:

BlueCross and BlueShield of South Carolina

Columbia, South Carolina

Human Resources Coordinator

9/2012-Present

. Assist with day to day human resources testing operations to ensure

compliance with federal and state policies

. Proctor, coordinate, and schedule candidates for daily testing sessions

for various positions.

. Provide human resources assistance to internal and external candidates,

supply/input testing results, complete feedback forms, update candidacy

status in HRIS (2XBrassRing) system, and notate additional information if

necessary expeditiously.

. Provide customer service while executing the strictest of

confidentiality.

. Maintain a tracking spreadsheet of all candidates in testing status

within Georgia, North Carolina, South Carolina, and remote testing

throughout the United States.

. Update Quality Work Instructions (QWIs) in order to meet quality control

standards according to internal and external audit standards.

. Participate in yearly internal audits and immediately address concerns

from such quality analysis in order to meet quality control standards.

. Responsible for New Hire Orientation, I-9 and Compliance, and special

projects in efforts to eliminate adverse impact leading to testing

resolutions.

. Department trainer to new hires within the testing departments as well as

cross trainer for managers in other departments.

. Conduct virtual and simultaneous in person new hire orientation through

webinars using AdobeConnect programs and systems.

. Oversee testing procedures for reduction in force candidates.

. Serves as a point of contact between BlueCross and BlueShield and

staffing agencies and vendors concerning testing results and

dispositioning.

. Communicate with corporate recruiters and generalists concerning testing

eligibility.

. Consistently use Microsoft Excel, Access, Word, and Outlook in order to

maintain/update records, communicate and maintain concise reports.

Goodwill Industries

Camden, South

Carolina

Employment Specialist

2/2010-9/2012

. Operated a human resources office assisting 50 to 60 clients and

business/agency partners on a daily basis.

. Assisted an average of 30 to 40 unemployment recipients weekly filing

unemployment claims.

. Provided job search counseling, career guidance and assessment, and case

record documentation.

. Scheduled and conducted interviews for both non-exempt and exempt

positions with businesses.

. Reviewed resumes and applications within HRIS system in order to select

candidates for interviews within two Goodwill stores and provided selected

candidates to generalist for review.

. Planned, coordinated, and attended job fairs, workshops, speaking

engagements, and classes.

. Conducted research, analyzed, and prepared reports as requested on

employment/labor market trends and employment outcomes in order to improve

marketing effectiveness.

. Trained management and employment specialist for regional positions

throughout South Carolina.

. Represented organization as a member of the Chamber of Commerce.

. Performed SLED background checks on a consistent basis.

. Assisted human resources professionals and hiring managers from various

organizations interviewed, recruited, and prescreened candidates, and

advertised using LinkedIn, CareerBuilder, local newspapers, and etc.

. Responsible for marketing initiatives in the Camden, South Carolina

location through advertisements i.e. news radio,

televised segments, newspapers, internet; visiting and setup up venues at

local malls, colleges, and city wide events.

. Developed strong relationships with city and state officials and agencies

such Department of Employment and

Workforce, Vocational Rehabilitation, and Department of Mental Health.

Wells Fargo Bank

Columbia, South Carolina

Customer Service Rep /Sales Champion

8/2007-2/2010

. Handled 90-100 inbound/outbound calls on a daily basis within the banking

sector in a call center environment.

. Averaged a 91.2% customer service rating and earned several accolades of

achievement due to sales performance and customer satisfaction surveys.

. Coached a team of 20 customer service representatives in the areas of

sales and quality assurance.

. Prepared monthly sales evaluations and addressed strengths and areas of

opportunities with each team member.

. Increased teams sales performance by 30-50% four months consecutively;

successfully transitioned a customer service focused team into a sales-

oriented team.

Verizon Wireless

Columbia, South Carolina

Senior Customer Service Representative

2/2006-8/2007

. Assisted 60-70 inbound/outbound calls daily within a telecommunications

call center environment assisting customers with concerns/inquiries

relating to their cellular/internet service.

. Trained new customer service representatives in the areas of "First Call

Resolution, "sales, and upgrading/explaining the terms and conditions of

pricing plans offered through the company.

. Responsible for distributing team refunds and assisting customers and

team members with escalated situations.

. Promoted to Senior Customer Service Representative due to sales and

customer service performance on a consistent basis.

SE Independent Delivery/RoomsToGo

Charlotte, North Carolina

Assistant Delivery Manager

1/2000-9/2005

. Facilitated and delegated the activities of the corporate

warehouse/distribution departments within a 24/7

warehouse

facility for RoomsToGo, a fortune 500 furniture company, and its

distribution/logistics through SE Independent

Delivery

Services.

. Provided materials, equipment, and supplies, by directing and receiving,

warehouse and distribution services;

supervising staff.

. Maintained corporate and warehouse staff by recruiting, selecting,

orientating, and training staff.

. Maintained professional knowledge by attending educational workshops,

reviewing professional publications,

establishing personal networks, participating in professional societies.

. Exceeded expectations of the vendor and remained at 70% in overall

satisfaction.

. Held weekly meeting with Quality Assurance in efforts to consecutively

meet our "Zero Defect" objective while

adhering to strict guidelines in safety.

. Adhered to OSHA regulations.

. Responsible for new hire orientation and distribution of new hire

packets.

. Worked closely with HR to resolve employee relations issues.

. Investigated and filed all accident for insurance claims relating to

independent contractors.

. Responsible for insuring that the company remained 100% compliant

according to random drug testing procedures

relating to all staff members including independent contractors.

. Maintained corporate and warehouse staff exemplary performance and output

results by planned monitoring/auditing and appraising job results via

performance appraisals.

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