Project Manager Customer Service

Cathy Badio

** ****** ***

New Rochelle, New York 10805

E. aca3ru@r.postjobfree.com

Ph. 914-***-****

Objective

Acquire knowledge and experience while offering an opportunity for

professional growth and advancement

Hardware Experience

Extensive experience with full range of IBM, Compaq, Hewlett Packard

desktops, Dell Dimension laptops, desktops and servers, HP and Lexmark

laser printers, Mac Apple G3/G4, Network peripherals

Software Experience

Skilled in the implementation and support of Windows 98 / Windows NT4 /

Windows 2000/03 Server and Professional / Windows XP, MS,Norton Corporate

edition and Norton Ghost, MS Outlook 98/2003, MS Office 2003, Mac OS,

Novell Netware

Work Experience

BND Systems. New Rochelle, NY

July 2009 to Present

Project Manager

. Project lead on all Business / Consumers tech related projects.

. Desktop/ Laptop diagnostics for delegation of complete system repair .

. Process all inventory and replacements

. NOS, server support and installation for business and medical

facilities.

. Proper software installation and customization (API Development).

. Managed Website Development Team with Project development Skills

. Created and administered an aggressive remote support program.

. Subject matter experts for training and development of new hires

Pernod Ricard USA. Purchase, New York

May 2007 to April 2009

Project Manager

. Oversee in the areas of application programming, database and system

design.

. Understands Internet, Intranet, Extranet and client/server

architectures.

. Maintained awareness of new and emerging technologies and the

potential application on client engagements

. Facilitates team and client meetings effectively.

. Kept project team well informed of changes within the organization and

general corporate news.

. Effectively communicates relevant project information to superiors.

. Delivers engaging, informative, well-organized presentations.

. Resolves and/or escalates issues in a timely fashion.

. Creates and executes project work plans and revises as appropriate to

meet changing needs and requirements.

. Identifies resources needed and assigns individual responsibilities.

. Manages day-to-day operational aspects of a project and scope.

. Effectively applies our methodology and enforces project standards.

. Ensures project documents are complete, current, and stored

appropriately.

Nextel/Sprint. Elmsford, New York

March 2005 to April 2007

Corporate / Government Network Retention Specialist

. Manage several teams

. Primary goal is to save units and/or full accounts from deactivating

by reselling the benefits of Nextel products and services against

other wireless competitive offering

. Provides responsive customer service and interfaces with Nextel's

regional Sales, Network, and Customer Operations market/region

contacts to resolve the customer s account and product issues

. Follow up and closes all open issues

. Track, trend, and communicate reporting information to management to

improve the customer retention process

Mentor Communication Group Norwalk/CT

April 2000 to February 2005

Multimedia Project Manager

. Motivate and create and technical teams

. Juggle several tight deadline projects simultaneously.

. Maintaining projects on time and on budget to build a line of products

that are changing the way people learn at Fortune 500 companies.

. Work with Microsoft Projects, Word, Excel and Lotus notes.

. Create Instructional Design for certain software's for example

animating instructional on how to use particular software.

The Viking, Valhalla, NY

September 1997 to May 1999

Music Editor/ Photographer

. Edit written materials for content and grammar.

. Communicate effectively with staff writers, record labels and talent

agents. Write and complete detailed researched reports on certain

artists and local bands. Make editorial decisions for music section of

paper. Copyedit, prepared and design layout of section. Received and

carryout complicated instructions and tasks. Work under pressure to

meet deadlines. Coordinated photographic shooting between four

photographers with staff writers and almost 200 events. As staff

photographer for paper designed photo layouts (cropping, retouching

and color resolutions) in Adobe Photoshop. Maintain and obtained

supplies for photographers. Undertook diverse freelance jobs including

producing 3x5 maps of campus, portraits and product photography.

First Focus America Video Conferencing Center, Stamford CT

April 1997 to June 1998

Research Surveyor

. Conducted telephone surveys of consumers to determine satisfaction

with various products or services as well as to determine particular

consumer needs.

. Assisted with the compilation of survey results.

. Developed consumer surveys to enable client to determine popularity of

product

Education

State University of New York At Purchase, Purchase, NY

Bachelor's Degree, 5/1998

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