Customer Service Manager

Anita D. Terry

*** *. ******* ***** **** Point, NC 27262 336-***-**** aca3rq@r.postjobfree.com

O BJECTIVE

A resourceful and well rounded team player who delivers results to enable organizational

success. Seeking a HR role that will allow a strategic and versatile HR professional with 9

years experience in Employee Relations, Benefit & Compensation Administration, Payroll

Administration, Staffing, Training and Project Management to provide sound advice and

counsel to ensure compliance with company policies and procedures, as well as all

federal, state and local labor laws.

Skills Summary

HR Generalist Affairs Benefits/Payroll

Administration

Recruitment and Retention

HRIS Database

Employee Counseling

Administration

Confidential Record Keeping

Program & Event

Legal Compliance

Management

Employee Relations

Team Building / Moral

Building

PROFESSIONAL EXPERIENCE

VOLVO (KELLY SERVICES) – Greensboro, NC

HR Consultant / Medical Accounts Payable Specialist Sept. ‘12 – Feb. ‘13

Run reports in SAP to extract raw data to transfer into Excel using pivot tables to create

monthly heath billing reports for multiple business units within Volvo.

Code invoices from outside health vendors and forward to the finance department for payment

Prepare wire and check request for payments for outside health vendors.

Maintain files and exel spreadsheet to record invoice submitted for processing.

Process and enroll all health benefits for new hires, life events and termination cases from SMT

(Siebel 7). Onboarding and offboarding processes.

Verification of 401k changes, new and paid loans

Provide exceptional customer service to employees calling into the call center regarding their

specific needs..

JACKSON HEWITT TAX SERVICES – High Point, NC

Office Manager / Tax Preparer Nov. ’11 – Apr. ‘12

Set up and manage tax office during the tax season to ensure the office has the needed

supplies.

Supervise and mentor 3 tax preparers.

Prepare simple to complex tax returns for individuals or small business.

Interview clients to obtain additional information on taxable income and deductible expenses

and allowances.

Review documentation to determine which forms are needed to prepare tax returns.

Prepare and issue tax return checks.

Provide exceptional customer service to customer and the general public with tax related

questions.

Anita D. Terry

Résumé, Page Two

PROFESSIONAL EXPERIENCE, CONTINUED

Best Western High Point Hotel – High Point, NC

Human Resource Generalist (Various Position Held in Conjunction) Sep. ’06 – Aug. `11

Manage full recruiting cycle including job requisition, sourcing, recruiting, screening,

interviewing, background/drug checks, offer generation, on boarding process and new hire orientation.

Compile job descriptions, review job functions and verity on the job trainings for all new hires.

Conduct termination process for voluntarily and involuntarily terminations.

Conduct benefit communication meetings and administer benefits programs for current and

former employees which include health, dental, life, 401k, disability, FMLA and vision.

Responsible for the maintenance of the timekeeping system, enrolling new employees and

making necessary time edits at the end of the pay period.

Process semi monthly payroll and make any necessary corrections to employee’s pay.

Type, format, prepare and maintain various documents to include but not limited to letters,

memorandums, reports, briefings, spreadsheets, policies, procedures, brochures and manuals.

Conduct training to managers and supervisors on topics including labor law, sexual

harassment, workers’ compensation, interview tips and hiring and terminating employees.

Process weekly unemployment for Attached Workers.

Provide responses and supporting documents for litigation defenses.

Responsible for maintaining personnel files and revising Employee Handbook.

Member of executive management team.

CONFLUENCE WATERSPORTS – Trinity, NC

HR Generalist / Payroll Administrator Jul. ’03 – Sep. ‘05

Initially hired for Payroll Administration, Promoted to HR Manager September 2003.

Handle all new hire documents, pre screening, background and reference checks.

Maintain data in HRIS database

Benefits administration

Payroll administration

Prepare general journal entries for month end

Responsible for safety and training meetings.

EDUCATION

GUILFORD TECHNICAL COMMUNITY COLLEGE – Jamestown, NC

Accounting QuickBooks Certification, 2012

GUILFORD TECHNICAL COMMUNITY COLLEGE – Jamestown, NC

A.A.S Business Administration – Human Resource Management, 2008

GPA: 3.7/4.0

COMPUTER SKILLS

Microsoft Office Quick Books Opera Great Plains

SMT (Siebel 7) SAP UltiPro ADP Payroll

Typing (55 wpm) Oracle Data Entry (14,500 sph)

900 N. College Drive High Point, NC 27262 336-***-**** aca3rq@r.postjobfree.com

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