Customer Service Human Resources

J. Chris Hendricks

**** ****** *** **** ( Charlotte, NC 28227

Phone: 513-***-**** ( Email: ***********@*******.***

CAREER PROFILE:

Over eight years of experience in Human Resources and Employee Training, combining

communications and customer service skills with thorough knowledge of worker's

compensation, benefits, employee recognition, recruitment, and training

experience. Extensive background meeting deadlines, controlling costs, and leading

teams.

Areas of Strength

Human Resources Payroll & Benefits Decision Making

Staff Recruitment Employee Recognition Team Leadership

Workers' Compensation Presentations Customer Service

Training & Mentorship Client Relations Policies & Procedures

Professional Experience

Cengage Learning, Independence, KY 2012 - Present

Learning Consultant/Inside Sales Representative

. Connect and communicate with a variety of college campus decision

makers (instructors, bookstore managers, and department chairs) while

executing daily sales calls

. Manage and grow a sales territory covering two states, generating

$1.5+ million in annual sales

. Implement training for campus decision makers, advising via

presentations and demonstrations

AFLAC, Cincinnati, OH 2011 - 2012

Benefits Agent

. Consulted with clients regarding benefits, advising and guiding them

to maximize value

. Delivered presentations to both decision makers and employees

. Generated new business through sales and marketing initiatives

. Managed insurance claims for policyholders

Trans-Acc, Inc., Cincinnati, OH 2008 - 2010

Human Resources Generalist

. Administered Workers' Compensation and Unemployment Claims, reducing

number of claims

. Recruited new employees at job fairs and screened submitted resumes

. Revised and updated the Employee Manual to reflect current policies

and procedures

. Developed and implemented a training program based on these revisions

. Managed and executed weekly payroll tasks on time through growth from

100 to 300 employees

J. Chris Hendricks Resume, Page 2

Borders Group, Crestview Hills, KY 2006 - 2008

Certified Trainer/Cafe Seller

. Trained newly hired caf employees in all aspects of the position

. Delivered exemplary customer service for coffee shop inside large

bookstore

. Earned Employee of the Month recognition for outstanding performance

CBS Personnel Services, Cincinnati, Ohio 2005 - 2006

Workers Compensation Claims' Specialist

. Managed Workers' Compensation claims for leased employees with

corporate clients

. Maintained multiple lines of communication between various parties

involved in claims

. Informed and guided clients regarding workers' compensation and the

claims process

Talbert House, Cincinnati, Ohio 2004 - 2005

Human Resources Specialist

. Oversaw the Worker's Compensation transitional work, and drug-free

workplace programs

. Directed Employee Relations functions and employee reward and

recognition programs

. Led new-hire training and managed employee benefits

Education

Salmon P. Chase College of Law, Highland Heights, KY

Juris Doctor, Law

Miami University, Oxford, OH

Bachelor of Arts, Psychology, Human Resources Management

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