Customer Service Sales

Jessica N. Bordeaux

Address: *** ******** *** * **********, NC 27409

Cell: 910-***-****

Email: aca3hs@r.postjobfree.com

Objective:

To expand on my experience within your company and further gain knowledge and expertise in

this field.

Relevant Experience:

• Active member of the U.S. Army as a National Guard member for the state of N.C.

• Excellent organizational and communication skills

• Outstanding performance in management duties

• Knack for building rapport with customers

Work History:

Bank of America July 2011- Present

Mortgage Customer Service & Sales Specialist

• Answering inbound calls

• Perform routine account-related transactions

• Updating insurance, taxes, and escrow information in iSeries

• Maintains and tracks outstanding servicing request and provides through follow up

• Handle escalated issues by navigating the organization to resolve customer request.

• Solve problems and investigate/resolve a wide variety of issues and that include gathering

additional information and working with other organizations to fulfill the request.

• Provides customer solutions by seamless delivery of service, sales and/or fulfillment

request by answering calls in a contact center environment

Data Entry Specialist

• Updating credit reports

• Updating mortgage loan information

• Processing Automated Universal Dataforms (AUDs) using E-Oscar

• Updating information in AS400

U.S. Army 2009-Present

Human Resource Specialist Greensboro, NC

• Prepares and monitors request for identification cards and tags

•MILPER data and information management

• Personnel processing

• Personnel Security Clearances

• Training and reassignment

• Personnel accounting

• Processing legal, meal cards, training solider support files, and unit administrative duties

Ammunition Stock Control and Accounting Specialist Camp Arifjan, Kuwait

• Operates the Standard Ammunition and Accounting System-Modernized (SAAS-MOD)

• Perform ammunition supply stock control and accounting duties using both automated

and manual procedures.

• Order flights to transport ammunition using a system called Intra Theater Airlift Request

System (ITARS)

• Contracting movement accountability reports.

• Micromanaging subordinate unit.

• Creates daily reports that represent the current status.

Lewis Grocery Store 2005-2008

Cashier Burgaw, NC

• Uphold a clean and safe working environment

• Directing and assisting customers with locating items and carrying out purchases, if

necessary

• Maintain, reload, and organize stocking merchandise

• Pricing items

• Knowledge of typing with the speed of 40 wpm

• Good reputation with customers via helpful, knowledgeable, and professionalism

Education:

89A Ammunition Stock Control and Accounting Specialist Military Occupational Specialty

08/2011- 09/2011 Redstone Arsenal, AL

42A Human Resource Specialist School Military Occupational Specialty

11/2009-01/2010 Fort Jackson, SC

University of North Carolina at Greensboro BS in Human Development

08/2008- Present Concentration: Family Studies

Pender High School General Education

08/2004-06/2008 Burgaw, NC

References:

Available Upon Request

Contact this candidate