Customer Service Sales

LANCE J SAFFORD

**** *** *** ****** ***** Circle

Charlotte, N.C. 28262

Tel: 336-***-**** Email: aca3ho@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Programming skills in Visual Basic, C, C++, SQL, Oracle, UNIX, HTML and Basic Java.

• Knowledgeable in Microsoft Office (Word, Excel, Power Point, Access) and Adobe Photoshop.

• Skillful in software development project skills System Analysis & Design, Database Management, Coding &

Implementation, Debugging & Maintenance and Software Engineering.

• Skilled in DC circuits, AC circuits, RF circuits solid-state devices, digital circuits and motor control.

WORK EXPERIENCE

Valspar, Manufacture Machine Operator June 2012 – June 2013

• Weighs, measure, mixes and blends proper materials into batches and operates necessary equipment and fills into

proper container. Makes required adjustments as necessary.

• Serve as a team member to provide professional technical support to the operations, quality control, manufacturing

process, and other areas; develops and reviews a variety of reports and documents and independently carries out

projected tasks; performed routine quality checks on all orders.

• Moves required material to storage and work areas; operates motorized equipment such as forklifts on a regular basis.

• Prepares required containers, set up and operates machinery necessary to filter, strain and fill using hydraulic pumps.

• Utilizes lean manufacturing and Six Sigma.

HONDA JET -GTCC, Production Team March 2009 - April 2012

• Encompass the structural and nonstructural use of composite, plastic, sheet metal, wood and fabric materials on aircraft.

Fabrication repairs, finishing and safety practices relating to these materials. Includes the application of adhesive and

plastic resins, composite machining and vacuum bagging of composite parts

• Operating principles and basic troubleshooting techniques for aircraft systems found in general aviation aircraft. Theory

of operation, inspection and troubleshooting emphasized for all systems. These systems include hydraulic systems,

AC/DC power systems, air conditioning and heating systems, oxygen systems, landing gear systems, brake systems, ice

and rain detection/protection systems, fire detection/extinguishing systems, fuel systems and flight controls

UNITED STATES NAVY, Advanced Computer Electronics January 2006 to October 2008

• Offers extensive training in all aspects of electricity and electronics including computer systems, radars,

communications system and weapons fire control system.

• Provide desktop support for over 5000 users onboard USS Enterprise by phone, email or in person.

• Performed help desk support diagnostics, technical training on hardware/software on troubleshooting of system issues,

documented help desk tickets/resolutions, and maintained equipment inventory lists.

• Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance.

• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained

equipment inventory lists; set-up,break-down, and transport of computer equipment on an as-needed basis.

Bank of America, Mortgage Sales Customer Service July 2005 to January 2006

• Used computerized system for tracking, information gathering, and or troubleshooting.

• As a customer service and sales representative, was responsible for managing all customer-initiated requests relating to

mortgage sales and mortgage loans.

• Handled all activities in accounts payable and receivable; responsible for negotiating and collecting past due accounts.

American Express, Credit Card Sales Customer Service May 2003 to June 2005

• Inbound telephone sales and servicing position, with an emphasis on consultative selling.

• Identified sales opportunities through the use of desktop tools and refined listening.

• Responsible for maintaining optimal sales while controlling bad debt, credit policy and department costs.

APAC/UPS, Operations Assistant Customer Service Supervisor Aug 1998 to May 2003

• It was my responsibilities to work closely with CSR’s on a daily basis, coaching them on customer service strategies

and effective techniques in order to improve customer service results and quality of their customer interaction.

• Provided service updates to CSR’s and one-on-one remedial training as needed. Such as enforcing company policies to

workers and enforcing safety regulations.

• Daily tasks included to provide prompt resolution to customer inquiries by providing appropriate and accurate

information by documenting and updating records in required systems.

EDUCATION

NC A&T STATE UNIVERSITY

1601 East Market Street

Greensboro, N.C. 27409

B.S. COMPUTER SCIENCE AWARDED 2003

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