Manager Customer Service

John P. Chisum

**** ******* ***** *****: ********@*****.***

Huntsville, AL 35802 931-***-****

Summary of Qualifications

• Management- Site manager, Maintenance director, Small business owner

• Organization- Designed and implemented maintenance manual and maintained state

records and logbooks

• Self-starter- Started and operated two different businesses

• Communication- Trained employees, volunteer teacher

• Leadership- Site manager, advisory board member

• Customer service- 16 years in service business and 5 years guest relations

• Computer proficiency- MS Word, Excel, PowerPoint, and Outlook

Professional Experience

Site Manager, Crystal Springs Camp, Kelso, TN: 2009-present

• Implement and direct day-to-day maintenance operations (hands-on manager of repairs-

plumbing, carpentry, painting, electrical, roofing, etc.)

• Direct subcontractors and coordinate volunteer work groups

• Recruit and train part-time staff, including cooks and life guards

• Maintain and repair facilities: buildings (22), grounds (47 acres with a 5 acre lake),

swimming pool, and equipment

• Maintain camp to and operate camp at American Camping Association (ACA)

accreditation standards

Maintenance/Facilities Director, Quaker Ridge Camp and Conference Center, Woodland

Park, CO: 2007- 2009

• Developed maintenance manual including maintenance logs, operating procedures, and

monthly state small water and small waste water reports

• Supervised, trained, and scheduled maintenance staff, life guards

• Scheduled and directed subcontractors and coordinated volunteer work groups

• Maintained and repaired facilities: grounds (450 acres), buildings (14), equipment,

swimming pool, small water system, small waste water system, and vehicles

Owner, Chisum Painting and Repairs, Charlotte, NC: 1995- 2007

• Owned/ operated residential/commercial house painting and repair (handyman) company

• Scheduled and supervised up to 5 employees plus seasonal work crew

• Coordinated day-to-day job site operations

• Performed office and bookkeeping tasks including state reports, human resource tasks,

and payroll

• Executed sales calls and designed marketing strategy

• Developed business from a one person operation to a self-sustaining multi-person

company with annual growth

Education

• BS Business, Organizational Management, Oakwood University

GPA 3.97

• AAS General Studies, Motlow State Community College

Magna Cum Lauda

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