Customer Service Manager
Resume:
JOE FERRON
BOWMANVILLE
Dear Human Resource Manager;
Maybe you should not consider me for a position within your company, unless you want
an energetic, highly motivated, very personable and a dedicated individual. In a fast paced ever
changing business environment, it is imperative to be flexible, open minded and able to adapt to
new challenges. Those are the traits that I encompass.
Recently I graduated from Fleming College, in the Security Risk Management Program
and finished with a very respectable 3.6 GPA. Some of the courses that I have studied in that
time; Risk Management, Health and Safety in the workplace, Emergency Management, and also
Physical Security just to name a few. Along with my academics I have a very diverse working
background. I have worked in sales, auto industry and in customer service.
The position within your company would be a perfect fit for all my skills and knowledge.
My attention to detail and my time management skills can only make me an asset to your
company. I also bring my life, work experience and a strong desire to be an intricate part of your
team.
I am confident that we would find it mutually beneficial to discuss all my qualifications face-to-
face. I am sure after we meet, you will know I am the right candidate for your open position. I
look forward to hear from you.
Sincerely,
JOE FERRON
Joe Ferron
PHONE: 289-***-****) /// 289-***-****)
E-MAIL: aca39t@r.postjobfree.com
26 Stephens Gulch Dr Bowmanville, ON L1C 5L5
Profile:
I have the necessary mixture of life experience and education to be a valuable member of your team. I am
self directed, well organized and look forward to new opportunities. I can work independently or a
member of a team.
Education:
• Law & Justice- Security & Risk Management Fleming College
Diploma Achieved 3.6 GPA
Winner of the CPTED(crime prevention through environmental design)
Highlights of Security & Risk Management Program:
• Labour Management for Security Professional
• Business & Contract Law
• Communication for Law & Justice Professionals
• Risk Management
• Physical Security Management
• Protection of Information
• Emerging Security Technologies
• Threat and Risk Assessment
• Conflict Resolution
Additional Training/Courses/Achievements:
• Basic emergency Planning Certified
• Harassment/Human Rights Certified
• CPR/First Aid
• Diversity /Aboriginal sensitivity courses
• Coaching and Refereeing Soccer Levels Achieved
• WHIMIS Certified
• Security Guard license
• Several Attendance Awards
• Youngest District Manager at Shoe-world
• Salesman of the month numerous times(five months in a row)
Joe Ferron
PHONE: 289-***-****)
E-MAIL: aca39t@r.postjobfree.com
Work History:
***Project Supervisor Stratosphere Quality (January-Present)
Duties:
• Work with clients to help with their quality concerns
• Organize staff, make reports, supervise the complete project from start to finish
***Driver UPS(Christmas) (October-
January)
Duties:
• Delivery goods in a timely manner/provide excellent customer service
• Observe all safety rules and regulations of the road
***Site Supervisor G4S Security Company (May-December)
Duties:
• Ensure protection of customers assets
• Make arrests following all aspects of the criminal code
*** Loss Prevention Officer Loss Prevention services (PT) (January-
May)
Duties:
• Work undercover/Investigate employee theft and company shrinkage
• To make arrests/appear in court
***Surveillance Operator Blue Heron Casino(PT) (Aug-
January2012)
Duties:
• Ensures compliance with applicable gaming regulations
• Monitors all areas of the property and closely observes a target game, staff members and
patrons
**Production Supervisor Lear Corporation (Sept 1996-January
2009)
• Just in time operation
• Supervise 100 employees
• Make reports/ timesheets/discipline
***Action Centre (-coordinator) (conduct workshops/volunteer 1999-2008)
***Lear Corporation (Team Leader, assistant to the Foreman 1995-2009)Laid
-off
***Durham Dodge (Salesperson of the month numerous times)
***Shoe world (Youngest District Manager in company history)
***Sanitation Engineer (Cleaning houses, cottages, barns)
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