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Customer Service Medical Assistant

Location:
Lewes, DE
Posted:
November 20, 2013

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Resume:

Dana L. Wilkinson

**** ******** **** ** *********, NC 28226

HOME PHONE 302-***-**** • CELL PHONE 302-***-****

aca39p@r.postjobfree.com

OBJECTIVE

Seeking a position as a Certified Medical Assistant in the health care industry where my proven administrative and clinical abilities help

people with their health needs.

KEY STRENGTHS

• Able to perform phlebotomy including veinpuncture/capillary collection

• Experience with utilizing laboratory techniques to perform routine tests including: Strep, Blood Sugar, Urinalysis,

Pregnancy, and Hematocrit

• Experience in basic computer functions such as patient data input and billing, including IDT-9 and CPT coding

• Able to prepare case histories and medical reports, manage patients' files, charts, and medical records, including

alphabetical/terminal digit.

• Able to answer incoming patient and physician referral calls and schedule appointments

• Experience in preparation of treatment and examining rooms

• Experience in operation of a variety of laboratory instrumentation

• Knowledge of medical terminology, anatomy and physiology

• CPR, American Red Cross, 2015, First Aid, American Red Cross, 2015

• OSHA and HIPPA compliance training's

ACADEMIC BACKGROUND

Harris School of Business Dover, Delaware

Sept 2012 - June 2013

Medical Assistant, GPA 3.96

Woodridge Business School - Salisbury, Maryland

Sept 1990 - June 1991

Accounting, GPA - 3.8

WORK EXPERIENCE

Henlopen Cardiology Rehoboth Beach Delaware 5/2013 – 10/2013

• Recorded patients' medical history, vital statistics and information such as test results in medical records.

• Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.

• Interviewed patients to obtain medical information and measure their vital signs, weight, and height.

• Authorized drug refills and provided prescription information to pharmacies.

• Cleaned instruments and dispose of contaminated supplies.

• Prepared and administered medications as directed by a physician.

• Showed patients to examination rooms and prepared them for the physician.

• Explained treatment procedures, medications, diets and physicians' instructions to patients.

• Collected capillary sticks for Protimes recorded results and scheduled accordingly.

• Preforming and troubleshooting electrocardiograms.

Top Notch Heating & Air Conditioning Lewes, Delaware 12/2010 - 8/2012

Service/Scheduling Manager

• Responsible for managing up to 7 employees

• Customer Service and resolved customer issues

• Scheduled for customers and workers

• Facilitated all maintenance contracts and construction bids

Hickory Creek Cafe Lowell, Arkansas 08/2007 - 10/2010

Owner/Operator

• Conceptualized the menus, ordered all the supplies,

• Developed training and employee skills for the betterment of employees and business

• Developed catering aspect of the business

• Responsible for setting up serving lines, garnishing food items, and applying food protection and sanitation measures.

Accurate Bookkeeping and Tax Preparation Hartly, Delaware 1/1996 - 4/2002

Owner/Operator

• Implemented this business from the ground up and developed a large clientele

• Responsible for the complete bookkeeping for several business and personal tax clients

• Following all IRS and State rules and guidelines for electronic filing and returns

COMMUNITY INVOLVEMENT

American Red Cross – Disaster Volunteer, 2003 - 2009

- Hurricane Katrina- 2005

-San Diego, CA Wildfires- 2006



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