Tammy Snook

Jackson, TN

aca398@r.postjobfree.com - 731-***-****

WORK EXPERIENCE

Front line Csr

Asurion - Nashville, TN - December 2011 to November 2013

Responsibilities

customer service relations, handling escalations, processing credit cards, transferring to correct department or

line of business. Mentoring new hire classes and providing continued help after there training was completed

Accomplishments

Help start a new support tool by opening a direct chat room that only new hires where in to answer their

questions quickly on a one on one basis.

Skills Used

typing, listening, providing assurance and empathy in difficult situations, problem solving skills, providing

customer with correct and complete understanding of the claims process to avoid future call backs

finisher, inspector

Bates, LLC - Lobelville, TN - October 2006 to February 2010

Responsibilities

completing is assembling products for shipment, vulcanizing gaskets in molds, separating product and

inspecting to insure food grade standards, stacking pallets and using a manual pallet fork-lift to move pallet

into shipping bay

Accomplishments

Training new hires.

Skills Used

time management, daily paper work to ensure orders are correct, setting up weighted equipment to measure

product. Changing model to fit correct gasket size and daily house cleaning duties

Receptionist

Doctors Laboratorys - Panama City, FL - May 2001 to October 2004

Responsibilities

customer check-ins, filing insurance forms, patient data entry, filling orders for supplies for clients, preforming

DOD drug screens, worked with Lab techs to processes specimens for shipment

Accomplishments

Built one-on-one relationships with clients and customers

Skills Used

multi- line phone systems, faxing, copying, mailing reports and handling and sorting all in-house mail. Running/

rotating stock room and reordering all supplies,

Boatswain Mate

US Navy - Norfolk, VA - January 1998 to March 2000

Responsibilities

All ship board duties and repairs, completing work logs in timely manner, standing watches

Accomplishments

One of the first females allowed to be on the Planed Maintenance System team.

Skills Used

phone lines, faxing, reports updating, basic machine maintenance

EDUCATION

commerial art/ desktop publishing

Haney Vo-Tech - Panama City, FL

1994 to 1996

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