Customer Service Medical Assistant

CRYSTAL DUBOSE

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**** ********** **** ***

Lithonia, GA 30058

Phone: 470-234-

5684

Email: aca38y@r.postjobfree.com

Objective:

To obtain a challenging and rewarding position as a Phlebotomy Technician

or Medical Assistant in a facility where I can gain experience and be given

the opportunity for personal advancement.

Skills:

Practice Fusion EMR, Avesina, Medios EHR, Microsoft Office 2000 and

Customer Service

Work Experience:

Atlanta Diabetes Associates March 2011-June2013

Clinical Research Assistant

. Coordinate aspects of a clinical research study

. Adhere to FDA, GCP, sponsor and practice standards and regulations

. Review informed consent with patients

. Recruit subjects (in and outside practice) according to study

inclusion/exclusion

. Order and maintain equipment and test supplies required by each study

specific protocol

. Maintain source documents, CRF completion and documentation of adverse

events

. Enter eCRF's and other database entries for new and existing patients

in a timely manner

. Audit CRF's for accuracy and correctness when needed

. Resolve sponsor initiated data correction forms/queries - discrepancy

management

. Properly process, pack and ship laboratory specimen according to Saf-T-

Pak regulations

. Participating in telephone conferences

. Taking vitals and drawing blood

Telephone Triage Nurse

. Gathered assessment details from patients to develop a triage call

. Perform a primary assessment on a patient call

. Ensure to accurately enter all information concerning patient using

EMR

. Contacted patients, as directed by providers and protocol by phone

. Adhered to policies and procedures

Emory University Temporary Services March 2011-March 2011

Medical Assistant

. Point of Care testing

. Previsions of cholesterol, blood pressure, body mass index, blood

glucose and tobacco screening

Externship Experience:

WeightLoss/LabTest MD October 2010-January 2011

Medical Assistant

Front and back office duties

. Greeting patients, scheduling appointments and updating charts using

EMR

. Preparing patients for exams

. Taking medical history and vitals

. Drawing blood, EKG, collecting laboratory specimens, urine analysis

and giving injections

. Stocking supplies and cleaning exam rooms

. Preparing lab requisitions and centrifuging

. Answering patients concerns with visit

. Clarifying doctor's instructions with patient

. Point of Care testing

Volunteer Experience:

Physician Care Clinic June 2010 - August

2010

. Perform venipunctures and skin punctures to obtain blood sample for

laboratory testing

. Prepare and organize laboratory specimens for testing

. Handling venipunctures, urine analysis and centrifuging

. Carefully following all safety procedures during phlebotomy work

Dekalb Medical Center February 2010 - May 2010

Shadowing alongside doctors and physician assistants in the Emergency

Department

. Assisting with clerical duties

. Stock and clean supplies and medical equipment

. Customer service

Contact this candidate