Shaynea A. Gandy

**** ***** **** ****

Charlotte, NC 28214

Cell: 201-***-****

Home: 980-***-****

Experienced Customer Service Representative of 10+ years dedicated to service excellence with communicating

effectively verbally and written within the healthcare industry actively on floor units and administrative departments, as

well as in a corporate office. Adept at managing multiple projects simultaneously while maintaining composure and a

sense of humor

Professional self starter with and excellent managerial and strong leadership skills for 4 years of business and sales

management experience at Jackson’s Cleaning Service, LLC starting out with the grand opening of business and Detail-

oriented, accurate, and dependable, with an uncompromising work ethic. Consistently recognized for sales growth.

20+ years experience with MS Word, Excel, Powerpoint, and very knowledgeable with Internet applications; able to learn

new programs quickly.

Skilled in research, analyzing data, writing, and editing.

An active listener with strong interpersonal skills. Strive to understand client needs and provide exceptional results.

EMPLOYMENT HISTORY:

Jackson’s Cleaning Service, LLC – Hackensack, New Jersey

10/10 - Present Executive Office Manager

Oversee activities directly related to providing services.

Direct and coordinate business production, pricing and sales, financial and budget activities.

Review and oversee financial statements, sales, activity reports, and other performance data to measure

productivity and goal achievement to determine areas needing cost reduction and program improvement.

Establish and implement business policies, goals, objectives, and procedures with organizations officials and staff

members as necessary;

Determine staffing requirements, and interview, hire, train new employees.

Plan and direct sales promotions with organization officials as required

Determine services to be sold and set prices and credit terms, based on forecasts of customer demand.

Holy Name Hospital- Teaneck, New Jersey

07/06-09/09 Telemetry Monitor Technician / EEG Seizure Monitor Technician

Monitor, interpret and transcribe cardiac rhythms/rates for medical records.

Remote Monitoring for Stroke, EEG patients for seizure activity, document.

Utilized effective communication skills with staff for all patients.

Englewood Hospital Medical Center- Englewood, New Jersey

06/01-02/04 Unit Secretary / Telemetry Monitor Technician

Utilized effective communication skills and customer service with patients, visitors,

physicians, ancillary departments, and co-workers.

Transcribed physician medical orders into TDS system for medical records.

Monitored, and interpret and transcribe rhythms and rate for medical records.

Prepared, updated forms, records, and charts to maintain medical records and abide by state law.

Comforce Staffing Services- Paramus, New Jersey

0l/00-01/01 Admissions Insurance Verification Clerk/Registrar

Contacted health insurance agencies for verification of eligibility and benefits coverage.

Conducted follow-up calls for verification of insurance and patient appointments.

Coordinated collection of referrals, precertification, co-pays, and deductibles.

Registered patients before and upon arrival, and edited medical records as needed.

EDUCATION:

Eastwick Colleges, Inc., Ramsey and Hackensack, New Jersey

HoHoKus School of Business and Medical Sciences

10/04 - 04/06 Sonography Science Ultrasound/Medical Office Specialist - Ramsey

Graduate, Diploma Program, Graduation Date: 04//06

04/98-12/99 Medical Transcription/Insurance Program-Hackensack

Graduate, Diploma Program, Graduation Date: 12/ 99

Englewood Hospital Medical Center, Englewood, New Jersey

12/01 Basic Cardiac Arrhythmia Course- Telemetry Monitor

Graduate, Certificate Program, Continuing Education

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