Project Manager Customer Service

Patrick Bouvier Fitzgerald Burris

704-***-**** home; 704-***-**** wireless; aca372@r.postjobfree.com

Summary of Experience

. 10 plus years, combined military and civilian experience, managing

internal and external communications programs using a Six Sigma

approach

. 7 years Media professional adept and proficient with print and

broadcast media

. Recognized for superb internal and external interpersonal

professionalism and relationship management, facilitating

productivity, profitability, and awareness

. Proven communicator and collaborator working within diverse settings

and meeting prescribed deadlines-customer service, quality management,

communications, and decision making

Professional Experience

Program Manager, Goodwill Industries Southern Piedmont, Charlotte, NC,

December 2007 - Present

. Write internal and external communications supporting Goodwill's

mission, vision, and values, meeting prescribed deadlines and

exceeding expectations

. Collaborate with marketing and communications team, developing

promotional materials highlighting milestones, successes, and outcomes

for internal and external audiences, a result of superb interpersonal

and team player techniques

. Utilize public relations expertise, creating public relations and

media strategies maximizing public comprehension of Goodwill's mission

and services

. Mentor peers, providing oversight and direction maximizing Goodwill's

exposure, with the Charlotte Art League, a first for the organization,

acquired within the first 90 days of employment

. Serve as a spokesperson, communicating the mission and services to

prospective users, the media, and general public, writing press

releases and related documentation

. Individually prepare and present successful individuals to the Board

of Directors for Mission Moment appearances

. Achieved 263 community service delivery hours, the equivalent of

$6,137, and a yearly total of 14,936 service delivery and 133.5 paid

training hours for fiscal year 2010

Freelance & Technical Writer, Public Relations, and Communications

Specialist, Charlotte, NC, 2004 - Present

. Named Top 2006 Urban League of Central Carolinas Volunteer for

marketing and public relations excellence, resulting in one of its

best open house and fundraising events, writing press releases

. Write editorials, chronicling personal journey from teen years to

UNC graduate

. Publicize events for area nonprofit organizations, including print and

broadcast

. Cochairman of the Mecklenburg County Domestic Violence Advisory Board,

advocating for shelters and services, reporting to the Mecklenburg

County Board of County Commissioners and Charlotte City Council,

writing and presenting yearly budget requests

. Revised and simplified Bank of America's Code of Ethics, utilized by

165,000 employees for increased audience comprehension, resulting in a

7th grade readability level

. WTVI Ready to Learn consultant promoting literacy at 510 Mecklenburg

County sites for 15,000 children, writing press releases and related

marketing and promotional content

. Interviewed former NBA star and author Kareem Abdul Jabbar for a

Random House Book review

. Taped a commentary for the WFAE Trust Matters series, which sought to

bridge racial differences, and facilitate interracial trust in

Charlotte, NC

. Served as a United Agenda facilitator, which captured participant

dialogue and feedback from 1,000 individuals committed to improving

children's health, safety, and education

Coordinator of Business Development, Compass Group North American Division,

Charlotte, NC, 1998-2001 (Named the February 2000 Employee of the Month)

. Supported training and development initiatives, writing instructional

materials for 3,000 US field operations employing 156,000 individuals

. Updated the Development Dynamic Leadership Workbook, obtaining input

from 30 stakeholders, and 6 regional trainers for Building Effective

Teams, Business Etiquette, Managing Personal Change, What is a Leader,

Situational Leadership, Leaders Must Present, and Relationship

Strategies sections

. Managed operation and publication of the monthly Communication, Help

And Training program, shipped to 3,000 field operations, including

Spanish translation, obtaining subject matter input for specified

topics

Assistant Public Relations Officer, Department of Defense United States,

Navy, Los Angeles, CA, 1988-1990

. Reported to Chief Public Relations Officer managing one of the most

complex aviation, surface warfare, and tactical defense public affairs

bureaus in the Pacific fleet

. Supported the Navy's mission, supervising drafting, editing, and

disseminating of timely and accurate information, fact sheets, press

releases, responses to requests for information, and other public

information materials relating to naval operations

. Prepared submissions for weekly NAVY DISPATCH broadcast and

publication

. Wrote and distributed press releases, highlighting naval morale,

welfare, and recreation program inaugurations, milestones, and

facilitated media coverage

. Advised and collaborated with department heads and subordinates to

expand media coverage of military and civilian initiatives, securing

assistance and funding for vital personal and professional enrichment

programs

. Arranged interviews, briefings, and tours of naval facilities,

accommodating and escorting journalists and film crews, including

media briefings and debriefings

. Appointed a contact for all bureau offices in the conception,

information, collection and dissemination of materials related to

naval operations and programs

. Managed daily bureau operations and assignment delegations in the

Chief Public Relations Officer's absence, and at his discretion,

represented him at engagements and municipal functions

Professional Attributes

Proficient in Microsoft Office

Excellent oral, documentation, and presentation skills

Ensure consistent flow of internal and external communications

Effective interpersonal skills and leadership abilities

Imaginative, innovative, and results driven

Project manager prioritizing and handling multiple issues and concurrent

projects

Team player recognized for training, assisting with and expediting projects

Capture and distribute team objectives

Document accurately, concisely, effectively, and expeditiously

Education

Master of Arts Certificate, Professional and Technical Communication, UNC-

CHARLOTTE, 2006

Bachelor of Arts, English Literature, UNC-Chapel Hill, Chapel Hill, NC

Professional Development and Certifications

Franklin Covey Business and Scientific Writing, Time Management, and What

Matters Most

Six Sigma, AP Stylebook and Media Law

Adjunct Writing Instructor, Central Piedmont Community College 2000-2003

. Administered expository writing instruction to approximately 300

students, emphasizing proper grammar, syntax, and thesis development

. Recognized for increasing at-risk and nontraditional students' writing

proficiencies, using innovative methods and online resources

Contact this candidate