OBJECTIVE
Continue to find challenging opportunities which leverage my diverse multi-lingual
management and marketing skill set, while still providing opportunities for extensive
personal and professional growth.
SUMMARY
My extensive experience in business development, management, and marketing has come
through years of challenging opportunities in many industries, including travel &
tourism, aviation, health care, import & export, professional recruitment and real
estate. I have a strong work ethic and excellent leadership skills. I work well as part
of a team, as well as being quite competent in self-management to achieve objectives,
whether they are well defined, or fluid. I am detail oriented, and am very adept in
multi-tasking environments and achieving desired outcomes. I work well under stress.
EXPERIENCE
Medical International Recruitment Consultant, MSI Group
London, UK - June 2012-Present
As a Medical Recruitment Consultant, I am directly responsible for sourcing and assessing
candidates (health care professionals) to ensure compliance with registration
requirements matching candidates to positions and organizations (hospitals & medical
practices), preparing documentation (resumes, qualifications, certificates, licenses &
registrations) for submission to the prospective employer co-ordinate and schedule
interviews via phone, skype or video conferencing between candidate and clients, as well
as coordinating compliance documentation upon acceptance of an 'Offer of Employment.' In
addition, I am responsible for marketing our services to potential clienteles and develop
the Company's business.
Accomplishments
Created new international opportunities and growth into Singaporean medical markets
Recently tasked with the creation of a new international desk into Hong Kong medical
markets
Mentored apprentice staff to achieve marketing targets
Operation Manager, Dover Park Hospice
Singapore, Singapore - Feb 2012- May 2012
This short-term contract position offered me an insight to the medical professions, as
well as offering opportunities to perform management coordination roles in providing for
direct patient care. Some of my duties included coordination of patient care
alternatives, assessment criteria management and volunteer and staff assessments,
training and patient event coordination.
Accomplishments
Measurable improvements in volunteer assessments, training and availability.
Measurable improvement in patient care quality.
Recruitment Consultant, Latitudes Group International
Singapore, Singapore - June 2009-February 2011
Primary responsibilities were candidate sourcing and assessment, professional
registration coordination between medical professionals and hospitals, preparation of
professional resume's, certifications, licenses and qualifications for candidates, to
various hospital clientele. In addition I was directly for interview scheduling, and
used various means to accomplish professional interviews, including Skype or other video
conferencing methods. My responsibilities also included direct and indirect marketing of
consultant services.
Accomplishments
Consistently met targeted objectives for candidate placement.
Measurable improvements in marketing results.
Executive Assistant, VanDiemen Seafoods (AP) Pte. Ltd.
Singapore, Singapore - July 2005-February 2009
Primary responsibilities involved live, frozen and fresh seafood product sourcing for
worldwide import and export. In this position, I was directly responsible for price and
terms negotiation with local and overseas suppliers and purchasing customers. In
addition, components of my regular activities involved the operational, accounting,
budgeting, planning and human resource management directly in support of the business
model and my managing director.
Accomplishments
Set-up and managed monetary recovery from unpaid transactions and accounts.
Regularly met desired and projected revenues.
Instrumental in modification of business models to allow for deposit structures to reduce
or avoid transaction issues with mortality, late or absent payments, and
non-collectables.
Real Estate Agent, HSR International Realtors Pte. Ltd.
Singapore, Singapore - August 2004-May 2005
Primary responsibilities included resort marketing, establishment of measurable
performance criteria and the development of information systems for tracking and
measuring management objectives.
Accomplishments
Establishment of measurable performance criteria.
Development of information systems for tracking and measuring management objectives.
Real Estate Agent / Property Manager, Huttons Asia Pte. Ltd.
Singapore, Singapore - April 2004-August 2004
As a Real Estate Agent, I was directly responsible for source marketing, listing
management and sales of houses, flats and other units on behalf of the owners and
tenants. Duties included discussions of sales options, presentation to market, market
analysis, costs, inspections and legal documents required for sale. In addition, my
responsibilities included buyers assessments, terms negotiation, marketing considerations
and merits of offers.
Manager - Administration, HR & Finance, Ling Kwang Home for Senior Citizens
Singapore, Singapore - July 2003-March 2004
In this role, my primary responsibility was to implement and oversee operational
effectiveness and make recommendations for improvements in the management information
systems. In addition, my routine duties included implementing automation of the
processes of budget planning, reporting systems, financial forecasting, and accounting
systems. Areas of responsibility also involved claims submission to various
professional agencies, including MOH, NCSS, MEDIFUND, SDF, HMDP and NTUC, as well as
establishment of tracking mechanisms for management of foreign staff, work permits, staff
training, medical record management, attendance records and nurse training roster
management.
Research Assistant, National Neuroscience Institute
Singapore, Singapore - October 2002-June 2003
This position required assisting Doctors to develop, compile and manage research data.
Duties also required assisting in coordination community centers, by location, for
Research Doctor to conduct free diagnosis of randomly selected individuals in accordance
with Ministry of Health plans, as well as coordination of Doctor schedules, Doctor
payments, project tracking and records, and three professional staff resources.
General Manager, Asian Circle Agency Pte. Ltd. (Asian Circle Group of Companies)
Singapore, Singapore - February 1995-August 2001
I was directly responsible for the operational management, management of a team of 4
other Administration Staff and 22 Warehouse Logistics Assistants. Direct
responsibilities of this position also involved networking aviation resources,
co-ordination of aircraft charters, promotion of available B747 charters to International
freight forwarders, lasing with carriers and local agents in Singapore (SATS or CTASC) to
confirm operational and logistical solution development in support of transport issues
raised by both carriers and forwarders. In addition, duties involved document
preparation for carriers landing rights with Singapore local authorities, negotiating and
finalization of contractual agreements, preparation of financial and budgetary forecasts,
budget planning, financial records, payroll, and accounting.
Sales Manager/Sales Executive, Asian Circle Supplies Pte. Ltd. (Asian Circle Group of
Companies)
Singapore, Singapore - October 1993-February 1995
Overall, I was responsible for oversight of all operational parameters, as well as
managing 26 others. Direct duties involved costing, logistics, contract negotiations,
P&L monitoring, payroll and accounting. Developed and implemented management procedures
for offices, warehousing and logistics.
Sales Representative, Philippine Airlines Inc. Ltd.
Singapore, Singapore - November 1987-September 1993
Primary duties included ticket sales for passengers within Singapore District, monitoring
sales patterns, tour package implementation, financial & budget planning, market research
and travel agent relationship management. Also handled bulk-ticket procedures for tour
operators and travel agents, in addition to monitoring of operational procedures.
Sales Executive, Tioman Island Resort Pte. Ltd.
Singapore, Singapore - February 1986-April 1987
Responsibilities included designing a 3-country reservation system and performance
monitoring for ease of fund transactions, development of a quality framework and conduct
of services for the Singapore operations, sales calls and marketing to promote the resort
and newly built condominiums, organization of tour packages and weekly performance review
reports to management. Also set up the green field site for representative office, and
implemented resort office coordination to the head office via the resort reservation
systems.
Ticketing & Tour Officer, Travelplan Pte. Ltd.
Singapore, Singapore - December 1983-November 1985
Planning itineraries for tour packages to South East Asia, promoting tour packages to
travel agents, coordination of tour packages from other agents, overseas handling of
hotels, transfers amd sightseeing confirmations. Also directly responsible for
negotiations with airlines for special rates for organized tours, customer inquiries,
best-route planning for business customers, special mission trip arrangements, bi-monthly
reporting, junior staff management for sales and administration departments.
Travel Assistant, Vanda Tours and Travel Pte. Ltd.
Singapore, Singapore - December 1981-May 1983
Responsibilities included coordination of South African groups inbound to Singapore,
meeting arrivals at airport, additional tour arrangements, organizing food supplies from
Singapore to Mersing for weekly Tioman Tour, tour package marketing, outbound tour
promotion to Asia, arrangement of guides, in addition to providing additional guides
during school holidays, as well as handling basic accounting matters.
EDUCATION/FORMAL TRAINING
Employment Act - Ministry of Manpower, 2001
Mind Your Own Business Software (MYOB)t - DataBizz Pte. Ltd., 2000
Diploma in Management Studies - Singapore Institute of Management, 1992
Certificate in Management - Singapore Institute of Management, 1991
Life Insurance Agents Pre-Contract Examination - Singapore Insurance Institute, 1990
Successful Field Sales Course - Inhouse, 1988
Basic Tariff Course - Lufthansa Sales Management, 1987
Center for Tourism, Related Studies - Center for Tourism, 1987
General Certificate of Education (U.S. Equiv., 'High School') - Dunman Secondary School,
1981
SKILLS
Languages: English, spoken & written, Chinese, spoken & written, Bahasa Malaysia, spoken
only, familiarity and working knowledge of Cantonese, Teochow and Malay dialects.
Computer: MS Excel, MS Word, MS Powerpoint, MS Project, Quick-Books Accounting, Adobe
Photoshop, Harvard Graphics, MYOB and various other finance software packages.
Financial: Accounts Receivable, Payable and Payroll.
Marketing: Various Industries.
Management: Various Industries
REFERENCES
Professional and personal references available upon request.