JC Conner

**

*** ******** ****

Apple Valley, CA 92308

Cell: 909-***-****

E-Mail: aca2s9@r.postjobfree.com

C

areer Overview

Personable and responsible, 4+ years in retail and customer service, solid team player

with upbeat attitude, positive attitude. Highly enthusiastic customer service professional with

experience in a fast-paced environment.

Results-oriented with diverse background in management and customer service.

Dedicated to providing excellent customer service and making operational and procedural

improvements.

Devoted to sustain the highest level of customer service through efficient team and customer

account management.

Work Experience

June 2006 to May 2007

Little Caesar’s Pizza Apple Valley, CA

Crew member

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Recorded customer orders and repeated them back in a clear, understandable manner.

Promptly reported complaints to a member of the management team.

Resolved guest complaints promptly and professionally.

Quickly and efficiently processed payments and made accurate change.

Carefully maintained sanitation, health and safety standards in all work areas.

Took initiative to find extra tasks when scheduled duties were completed.

Assisted management with closing inventory control and weekly stock ordering.

September 2009 to October 2011

McDonald’s Apple Valley, CA

Crew Trainer/Shift Supervisor

Minimized loss and misuse of equipment through proper restaurant supervision and staff

training.

Directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service

standards were consistently met.

Assisted with payroll closing by auditing missing time punch reports weekly.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and

Guest interactions.

Resolved guest complaints promptly and professionally.

Developed and maintained exceptional customer service standards.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Recorded customer orders and repeated them back in a clear, understandable manner.

Served fresh, hot food with a smile in a timely manner.

Communicated clearly and positively with co-workers and management.

Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.

Mastered Point of Sale (POS) computer system for automated order taking.

March 2011 to June 2013

Lowe's Home Improvement Apple Valley/Rancho Cucamonga/ Palm Desert, CA

CSA-WE Team/Customer Service Desk/Head Cashier

Performed administrative office duties such as Balancing tills, safe audit, preparing deposit,

putting daily business folders together and filing verified daily business folders.

Performed Administrative Management duties such as preparing schedules, signing/auditing

daily business folders and loading tickets, auditing 3P invoice retrieval report and verifying close

out deposits.

Trained in Administrative Management functions such as Necho, Spend Management, Po

Discrepancy Tool, Chargebacks, Monthly Tax Exempt Account Report and temp accounts.

Manage all front end activity, cashiers and loaders, resolving customer complaints and concerns

and coaching and training all cashiers.

Responsible for monthly price audit, reviewing EPP report, updating EPP reporting board,

monthly cart test and cycle count.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and

Security practices.

Placed Internet orders and called other stores to find desired items.

Operated a cash register to process cash, check and credit card transactions.

Administered all point of sale opening and closing procedures.

Assisted customers with merchandise returns, Lowe's credit card applications & payments and

merchandise pickups.

Assisted customers in assigned departments such as Paint and Home Décor.

June 2013 to Current

Lowe’s Home Improvement of Livermore, CA

Department Manager of Administrative Office/Customer Service

Performed administrative office duties such as Balancing tills, safe audit, preparing deposit,

putting daily business folders together and filing verified daily business folders.

Performed Administrative Management duties such as preparing schedules, signing/auditing

daily business folders and loading tickets, auditing 3P invoice retrieval report and verifying close

out deposits

Performed Administrative Management functions such as Necho, Spend Management, Po

Discrepancy Tool, Chargebacks, Monthly Tax Exempt Account Report and temp accounts.

Order store supplies, distribute incoming mail to departments, handle store billing and assist in

Store financials, oversee administrative clerks and office and perform bi weekly payroll close in

Kronos.

Manage all front end activity, cashiers and loaders, resolving customer complaints and concerns

and coaching and training all cashiers.

Responsible for monthly price audit, reviewing EPP report, updating EPP reporting board,

monthly cart test and cycle count.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and

Security practices.

Operated a cash register to process cash, check and credit card transactions.

Administered all point of sale opening and closing procedures.

Educational Background

Apple Valley High School Apple Valley, CA

2004 High school Diploma

Victor Valley College Victorville, CA

2006 Associates in Liberal Arts

University of Phoenix Livermore, CA

In progress Bachelors of Science in Management

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