Customer Service Manager
Resume:
Robert Sean Fortson
Belcamp, Maryland 21017
aca2qu@r.postjobfree.com
Objective: Seek full time position with reputable and successful company.
Summary of Qualifications
• Great ability to work under pressure.
• Excellent customer service skills.
• Energetic personality which inspires co-workers to reach goals.
• Excellent communication and writing skills.
• Remarkable ability to work independently and work in a team.
• Remarkable problem-solving and decision-making skills.
• Skilled in areas of inventory control, cashier management and staff supervision.
• Proficient with computer programs such as; Microsoft Word, Microsoft Excel, Power
Point and Internet.
• Excellent problem solver with strong sales analysis and reporting skills.
Professional Experience
Radio Shack, Aberdeen, MD
Oct 2012- Present
Store Manager
• Responsible for several employees.
• Order products for the store.
• Open and close the store.
• Responsible for bank deposits.
• Supervise product inventory; verify quantity, and quality of products received.
• Knowing the stores profit and loss.
• Helping customers get the products they need.
• Making sure that all the stores paperwork is kept up.
Champs Sports, Myrtle Beach, SC
May 2009-Sep 2012
Champs Sports, Bel Air, MD
Sep 2012-Jan2013
Assistant Manager
Responsible for helping in merchandising.
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Supervised and inspired employees.
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Responsible for opening and closing store
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Prepared daily sales reports and bank deposits.
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Responsible for administration and control of financial transactions
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Supervise all customer services, display merchandising, and employee training.
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• Interface directly with customers to provide assistance and resolve problems.
• Supervise product inventory; verify quantity and quality of products received.
Community Event Set-Up & Moving Services - Conway, SC
April 2007- May 2009
Assistant Event Planner
• Managed and coordinated entire planning process for various events and meetings for
customers, including but not limited to travel, catering, and decorating responsibilities.
• Set-up tables, chairs, and other equipment.
• All aspects from set-up to clean-up.
• Represented and delivered excellent customer service to promote company growth.
• Trouble-shoot and smooth issues relating to the successful execution of the event
program.
Ocean Lake Family Campground, Myrtle Beach, SC
May 2008 – August 2008
Short Order Cook and Delivery
Responsible for preparing orders as ordered by customers.
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Responsible for checking food items
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Kept work environment very clean and safe.
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Ensured cleaning schedules were followed for storage areas and designated equipments.
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Cleaned food preparation areas, cooking surfaces, and utensils.
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Cooked the exact number of items ordered by each customer, working on several
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different orders simultaneously.
Maintained sanitation, health, and safety standards in work areas.
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Operated large-volume cooking equipment.
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Prepared specialty foods following specific methods that usually require short preparation
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time.
Read food order slips and receive verbal instructions as to food required by patron, and
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prepare and cook food according to instructions.
Verified that prepared food meets requirements for quality and quantity.
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Ordered and took delivery of supplies.
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Education
Coastal Carolina University August 2006 – May 2009
A.L. Brown High School August 2002– June 2006
Extracurricular
Eagle Scout
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Volunteer at Lowes Motor Speedway once a year.
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Played sports in college, which helped me to become a great leader.
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