Business Analyst / Quality Assurance

Elena Iosif

Tel: 469-***-****

E-mail: aca2pd@r.postjobfree.com

SUMMARY:

Over 6 years of diverse experience in Business analysis, Product

management and Quality Assurance. Strong on requirements gathering, data

analysis and QA testing.

SKILLS:

- Business requirements, data analysis, testing and documentation.

- Comfortable using data, metrics and presenting results to higher

management.

- Knowledge of the software development life cycle (SDLC), desktop and web

applications.

- Excellent communication and interpersonal skills.

- Detail oriented, strong investigative and problem resolution skills.

- Windows, Linux, Excel, PowerPoint, Visio, Outlook,

- HTML, CSS, XML, SOAP, Web-Services, SoapUI Pro, XMLSpy,

- SQL, Oracle, MySQL, Access

WORK EXPERIENCE:

Carzin

Business Analyst January

2008 - current

Working in a cutting-edge technology company playing multiple roles trying

to open a new market and promote a new innovative product.

- Gather business and design requirements; discuss feasibility and

customization.

- Manage product marketing for specialized coatings: DLC

- Research specialized markets and compare competition products and

pricing.

- Participate in tradeshows, meet potential customers and promote DLC

products.

- Function as a liaison between customers and manufacturers.

- Analyze data, identify trends and prepare reports.

- Audit processes, costs; identify profitability points and potential

issues.

- Create project plans and discuss marketing strategies with business

partners.

- Monitor product execution process, deadlines and profit targets.

- Monitor quality control process before release and document problems.

- Manage transactions, research discrepancies, and reconcile accounts.

- Follow-up, receive feedback and implement change control and

enhancements.

Dianli Impex

Business Analyst May 2007

- December 2007

Provided consulting services for a freight transportation company. Key role

in a project to reduce 10% of the overall company expenses by optimizing

the transportation schedule, routes and freight loads and implement a web

interaction with the partners.

- Gathered requirements, analyzed schedules, maps and fleet data.

- Defined user access properties and design workflow for each user type.

- Performed gap analysis between new requirements and existing

functionality.

- Used XML and SOAP to test webservices for the company website.

- Reported defects and participated in brainstorming sessions

- Wrote SQL queries, accessed databases, debug problems.

- Interacted with developers and web designers.

- Built reporting tools in Excel to and used charts to show trends in

data.

- Used PowerPoint and Visio diagrams to present findings.

- Interacted with partners and customers, participated in management

meetings.

- Actively involved in requirements review and approval.

- Participated in the testing for the user acceptance testing process (

UAT).

- Provided technical support to sales and management.

- Created and maintained reports with metrics and KPIs to executives.

Intersat Plus

Business/QA Analyst January 1998 -

December 1999

Involved in multiple projects in a fast paced environment deploying

software applications and telecommunications implementations for private

and public customers.

- Gathers requirements, analyzed data, discussed with customers and third

party vendors.

- Wrote business and systems requirements and traceability matrix

documents.

- Implemented testing strategies, anticipated risks and developed

mitigation actions.

- Performed software testing, wrote test plans, test cases, logged

defects.

- Wrote SQL queries and extracted data from databases.

- Used Power Point to present metrics and results to higher management.

- Interacted with various teams in order to discuss results and influence

business decisions.

- Answered questions and solved problems for customers on daily basis.

- Conducted training sessions for new team members and customers.

Duplotip

HR and Office Manager February 1997 -

December 1997

- Managed HR and office administration activities.

- Directed hiring process; conduct interviews, and manage onboarding.

- Other HR activities: Staff relations, Compensation, Benefits,

Calibration and Performance.

- Managed metrics and provide data to executive management. Influence

strategic decisions.

- Organized company meetings, make presentations, train new employees.

- Managed and mediated conflict situations.

- Worked on defining contracts with vendors and service providers.

Office Manager June1995

- January 1996

- Managed projects and office activities with little supervision.

- Organized meetings, kept meetings minutes, followed up on tasks.

Met with customers and resolved issues and concerns.

Placed orders and interacted with domestic and international vendors.

Wrote contracts and import-export related documents.

Worked closely with custom officials regarding international shipments

and transactions.

Participated in launching online and radio marketing campaigns.

Resolved outstanding issues and provided reports to executives.

Managed various office operations from payroll to executives' schedule.

Reviewed and approved suppliers invoices for payment.

Handled company correspondence.

Recorded all the transactions in the company's journal.

- Arranged travel itineraries and accommodations.

- Processed expense reports and other office expenses.

- Assisted the management with presentations by editing documents and

spreadsheets.

Answered phones and addressed questions.

Contact this candidate