Customer Service Quality

Nathan Scott Guthrie

**** * *** ** ~ Xenia, OH **385 ~ 937-***-****

************@*****.***

Work Experience

****-**** ******* ****-******* through Kelly Services

Cincinnati, OH

Repair Technician

. Certified to service and repair multiple Johnson & Johnson

capital equipment medical products. This includes the

analysis, repair, upgrade, and testing device to original

manufacturing specifications.

. Completed the upgrade process on generators to avoid sending

units back to the manufacturer. This was a cost and time

savings for the company and led to greater customer

satisfaction.

. Trained and certified for Class 3 soldering and Service Data

Base for recording analysis and repairs.

Support Technician

. Trained to use software to maintain data for shipping and

receiving of parts

. Responsible for monitoring inventory of all parts and

maintaining a well stocked spare parts depot

. Given the responsibility to safely remove products from

packaging and decontaminate before preparing for storage

. Qualified to work safely with used medical instruments

2011-2011 Family Dollar Distribution Center

Morehead, KY

Forklift Operator

. Learned to apply safety and be safe working in a warehouse

environment

. Given the duty to move products on pallets throughout the

warehouse safely and assuring the quality of the products (not

damaged or spilled)

. Properly trained and qualified to operate heavy lifting

machinery

2011. Bob Evan's Farms Production Xenia, OH

Shipping Technician

. Learned the importance of food safety and precautions used

when working with meat so quality is implemented

. Given the duty to verify products are at a safe temperature

. Given the responsibility to properly prepare product for

shipping (boxing right amount of products and have correct

amount of boxes to fulfill customer's orders)

2009-2011 Quality Inn

Morehead, KY

Front Desk Clerk

. Became very familiar with computer software used to keep

records of guest's reservations, as well as guests checking

in and out

. Entrusted with taking cash payments and keeping records of

money taken in

. Adjusted to working in a fast-pace environment to keep up

with the satisfaction of customers with continental

breakfast, laundry, answering the phone, etc

. Learned to keep a clean work environment not only for the

customers but for employees as well

. Given the duty to deal with the most complex customer service

issues, learning to correctly resolve concerns and satisfy

customers

. Responsible for supervision of house cleaners and make sure

they are on task and doing their job correctly

. Completed many issues requiring technical support

2007-2009 Custom Manufacturing Solutions Xenia,

OH

General Laborer

. Given the responsibility to implement quality into products

. Implemented various safety precautions to ensure safety and

prevent hazards in the work environment

. Given a visual representation of the production flow of the

plant and how to apply it

Education

Morehead State University

Morehead, KY

Bachelor of Science in I.E.T. (Industrial Engineering

Technology): Electronics/ Electricity, December 2009

Related Courses Include: Project Management, Quality Control,

Total Quality Improvement, Technology Systems, AC/ DC Circuits,

Programmable Logic Control,

Digital Electronics, Microprocessor Electronics, Computer

Electronics

Computer Skills: Microsoft Office, Inventor, MatLab, Minitab,

Rslogix, SolidWorks, Siebel, CHATS

Sigma Pi International Fraternity 2005-2009

Vice-President (2007-2008) ~ In charge of all committees.

Organized meetings and made sure reports were completed to

be sent to national headquarters.

Secretary (2006-2007) ~ Responsible for taking chapter role and

recording meeting minutes at chapter meetings and events, and

reporting minutes to national headquarters.

New Member Educator (2006) ~ Responsible for educating new

members with the history and secrets of the fraternity.

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