Medical Assistant Customer Service

ANITHA JEAN-JACQUES

P.O. Box *****

Naples, FL **101

239-***-****

*******@*****.***

CAREER OBJECTIVE: Medical Assistant utilizing front and back office

knowledge and experience, to assist medical professional personnel in

diagnostic and therapeutic procedures in the Immediate Care facilities.

MEDICAL ASSISTANT QUALIFICATIONS

FRONT OFFICE:

. Using computer applications (Medical Manager and Microsoft Office

Suite))

. Telephone triage

. Receptionist

. Upcoding and filling out insurance forms (ICD-9 and CPT coding)

. Handling correspondence, billing and bookkeeping

. Order and maintain clinical and office supplies and equipment

BACK OFFICE:

. Ability to function as a member of a Patient Care Team

. Performing clinical procedures, to include:

Performing aseptic procedures

Taking vital signs

Preparing patients for the physician's care

Performing venipunctures and nonintravenous injections

Observing and reporting patients' signs or symptoms

. Infection control procedures

. Knowledge of disease processes

. Performing electrocardiogram

. Removing sutures and changing dressing

. Perform basic laboratory specimens testing

. Prepare and maintain supplies and equipment for treatments, including

sterilization

. Patient Education

. Recognize and respond to emergency situations

EDUCATION

. Pre-requisites for RN, Edison College

. Medical Assistant Certificate (Medical Office Receptionist, EKG Aide,

Phlebotomy and Naples, FL 2009

. Certified CPR for Health Care Providers

EXPERIENCE

CLINICAL EXTERNSHIP SITES:

2009 Anchor Health, Women's Health Foundation and EPN Urgent

Care

WORK HISTORY:

2011 - 2011 Medical Assisting Temporary, Express Professionals,

Naples, FL

2010 - 2013 Customer Service Supervisor, Wal-Mart, Naples, FL

2009 - 2012 Shift Manager, Pizza Hut, Naples, FL

2008 - 2009 Senior Sales Associate, 7-11, Naples, FL

2006 - 2007 Sales Associate, CVS Pharmacy, Naples, FL

CERTIFICATIONS

. Medical Assistant

. Medical Office Reception

. EKG

. Phlebotomy

. Certified BLS for Healthcare Providers (CPR & AED) Programs

. HIV/AIDS Instruction certification

PERSONAL QUALITIES

. People oriented

. Hardworking

. Outgoing personality

. Ability to multi task

. Able to work in fast paced environment

. Bilingual (English & Creole)

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