Customer Service Manager
Resume:
Lynn S Brown
Ft. Walton Beach, FL 32547
aca2hq@r.postjobfree.com
EXPERIENCE:
Kelly Services - Maine, South Carolina, Fort Walton Beach, FL
Secretary/Receptionist, Data Entry, Marketing Clerk
. Maine State Revenue -Augusta, ME - Data Processor during tax season
. Horry Georgetown Tech Institute - Conway, SC - Financial
Department/Clerical
. Founders Centre, LLC - Myrtle Beach, SC -Secretary/Receptionist for
Executive Suite
. Emerald Coast Convention Center - Okaloosa Island, FL -Ticket Taker
for Cheerleading Competition
. Okaloosa-Walton Child Care Services, Inc.-Ft Walton Beach, FL
-Receptionist.
. M & F Bank - Niceville, FL - Receptionist.
. South Walton Utility Co.- Ft Walton Beach, FL -Receptionist/Clerical
duties
. Apex Broadcasting - Destin, FL -Receptionist/Clerical duties
. Employee of the Month Award - Fort Walton Beach Branch in FL
Sacred Heart Hospital-Pediatrician, Santa Rosa Beach, FL
5/12 - 7/13
Medical Office Secretary
. Greeted patients, registered, and checked patients in and out
. Entered patient demographics in computer into Allscripts, verifying
and update info as needed
. Checking Medicaid on-line
. Make appointments for patients and collected payments from patients
. Pulled charts for following day and preparing paperwork, maintained
filing system
. Answered multi line phones and give messages to nurses and doctors in
a timely manner
. Faxed correspondence as directed by doctors and nurses
. Provided general office and clerical support to health services staff
The Children's Place, Destin, FL (Part Time)
3/12 - 8/12
Clerk
. Stocking,
. Setting up displays
. Cash handling
. Customer service
-2-
Maine General Medical Center-Winthrop Pediatrics, Winthrop, ME 9/06 to
8/10
Patient Services Representative II
. Greeted patients, registered, and checked patients in and out
. Entered patient demographics in computer, verify and update
information as needed
. Called insurance companies for verification when needed
. Make appointments for patients and collected payments from patients
. Pulled charts for following day and preparing paperwork, maintained
filing system
. Answered multi line phones and give messages to nurses and doctors in
a timely manner
. Faxed correspondence as directed by doctors and nurses
. Provided general office and clerical support to health services staff,
and making calls for referrals
Central Maine Property Management/Dirigo Housing, Augusta, ME 5/ 93-
10/95 & 9/04- 5/06
Property Manager/Agent
. Managing up to 17 low income properties and market rate rentals
. Knowledge of HUD laws
. Working closely with Housing Authorities of Maine
. Supervision of maintenance operation and assigning work orders
. Collecting quotes for work to be done at properties
. Billing to owners of work done on properties
. Screening prospective tenants and showing rentals
. Working on yearly budgets
. Collecting rent/dealing with evictions and many other misc duties
Gardiner Savings Institution, FSB, Gardiner, ME
10/95 - 9/04
Customer Service Representative and Secretary/Receptionist
. New Account opening
. Customer Service Assistance
. Product Service & Sales
. IRA Assistance
. Back-up to Manager, Head Teller and Tellers
. Secretarial duties for Senior VP, and Loan Officers
. Working with Construction Loans/Lines of Credit, and miscellaneous
special projects.
-3-
EDUCATION
Gardiner Area High School - Gardiner, Maine
. Secretarial
Central Beauty School - Augusta, Maine
. Cosmetology
Beal Business College - Bangor, Maine
. Seven week refresher course of General Office Studies
University Of Maine- Augusta, Maine
. Elementary Shorthand
. Starting Your Own Business
. Business Finance For Entrepreneurs
Chamber of Commerce - Augusta, Maine
. Telephone Technique Clinic
City Of Augusta, Maine - Adult Education
. Computer Literacy
. Intro to DOS
. Accounting
Fred Pryor Seminar - Augusta, ME
. The Exceptional Assistant
Maine AIB:
. Customer Service
. Consumer Lending
. Business Etiquette
. Dealing Effectively With Co-Workers
. Basic IRA Seminar
. Advanced IRA Seminar
. Law & Banking: Applications
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