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Manager Customer Service

Location:
New Fairfield, CT, 06812
Posted:
November 18, 2013

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Resume:

Corey L Benson

** ***** **** ****

New Fairfield, CT 06812

Email: aca2b7@r.postjobfree.com

Tel: 203-***-****

Work Experience:

March 2013 – Present: Food Safe 360

Job Title: President

Food Safety & Bakery Manufacturing Consultant

• Create & implement Food Safety programs in accordance with manufacturing process

• Create training programs to address required GMP/HACCP standard procedures

• Review production manufacturing processes and suggest solutions to improve throughput and

quality.

• R&D new and existing products as requested by client

May 2010 – Sept 2013: Artuso Pastry Foods Inc. (Mount Vernon, New York)

Job Title: Plant/Operations Manager

Responsible for: Complete production facility of 50+ employees

• Direct responsibility for entire manufacturing operation of Cannoli Shells, Cannoli Cream and other

assorted Italian Pastries. (40K+ pcs daily).

• Responsible for all production scheduling, purchasing, and record keeping. Drove employee

compliance with company policies & procedures. Conducted employee disciplinary counseling.

Developed and mentored supervisor level employees.

• Oversaw and maintained daily productivity reports, including profitability scorecard. Developed and

implemented improved and/or new methods to increase productivity and reduce waste, while

emphasizing quality control.

• Purchased, installed and operationalized an entirely new production process for current products.

This included a new fry line and make-up process from Italy, and designing a proprietary machine

for chocolate dipping. Visited Italy and helped in final construction.

• Developed several products for a new retail line. Duties included product R&D, packaging

sourcing, final packaging make-up, label design, final cost, initial trial run, and line set-up.

• Oversaw shipping & receiving department, for finished products. Ensured 100% order fulfillment &

compliance with all food safety policies & procedures.

• Financial responsibilities included annual budgeting of Cost of Goods for the entire department

(product/labor/overhead), costing of all R&D projects, and monthly final budget review.

• Participated in quarterly planning sessions as executive team member. Strategized annual, quarterly

and weekly goals. Weekly meetings ensured continuous monitoring of goals and objectives. Also

developed scorecards for each supervisor to pinpoint needed skills. Implemented development plans

for each supervisor to achieve desired skill set.

• Complete oversight of plant Food Safety Program. Attained SQF Practitioner certification, HACCP

certification. Wrote SQF Manual Level 2, and achieved SQF certification for the company in

February 2013 from standard GMP certification. Designed and conducted weekly plant audits

addressing all aspects of food safety. Marked corrective actions and initiated corrections. Extensive

expertise in GMP & Food Safety principles.

• Responsible for all Maintenance Department activities. Initiated internal work orders as well as

oversight of several key building projects. Complete oversight of security infrastructure, plant

grounds and building.

• Significant personal development. Improved management of a team, and attention to detail in

achieving goals and objectives. Learned how to succeed independently while acting as part of, and

communicating with, an executive team.

March 2009 – May 2010: TBGFAC Inc. (Bronx, New York)

Job Title: District Manager / CML Plant Operations Manager

Responsible for: 3 retail locations in addition to a 20-person donut manufacturing facility

• Responsible for the P&L in 3 busy retail locations throughout the Bronx.

• Managed a team of 20 employees in a level 3 CML, producing all products (donuts, etc.) for 33

stores. Implemented GMP practices and lean manufacturing to turn a profit within 6 months.

• Improved overall operational excellence in all 3 retail locations, in addition to increasing

profitability and gross margin.

• Implemented all company-required programs/trainings and assisted in training for entire district.

Helped coach store management to achieve personal and company goals through strategic

approaches.

Sept 2007 – Oct 2008: Compass Group Germany (Cologne, Germany)

Being part of a large multinational corporation, I took the opportunity to work in Europe for 1 year and

enhance my work experience.

Job Title: Assistant General Manager

Responsible for: 5 locations within Victoria Versicherung (Insurance) HQ

Annual Turnover (2 accounts combined): € 1,500,000 ($2,000,000)

• Started as the Assistant manager and quickly assumed greater responsibility as my knowledge of the

German language improved. Became fluent in German in 9 months. Worked entirely in the German

language.

• Managed a team of 80 employees in 2 large restaurants, serving approx. 5,500 people each day.

• Cash management and financial data input in back of house including control over TCPOS.

(Compass cash register system)

• Overseeing all aspects of foodservice operation, ensuring quality in service delivery and providing

clear training and communication to staff.

• Participated in weekly management meetings and acted as a client liaison.

• Leveraged my Compass USA experience on additional projects outside of the primary accounts,.

SAP Conference in Berlin, managing and coordinating a large, prestigious event in April 2008.

Actively involved in opening new account in Munich. Participated in significant Citibank event.

Sept 2006 – Sept 2007: Compass Group USA – Eurest Dining Services

Compass operates under a global/national contract with IBM. I reported to the District Manager for NY/CT

region.

Job Title: Food Service Manager, IBM Southbury CT (Annual revenue approx. $700k)

• Successfully managed to turn around this challenging P&L account

• Built positive relationship with associates and client.

• Improved customer service levels, employee satisfaction, and menu offerings.

• Under-Budget performance through strong financial management.

• Was an “RMS” Champion and provided regional support for roll-out of new financial system.

July 2002 – Sept 2006: Yorktown Baking, Yorktown Heights, NY

Job Title: General Manager

• Operations Manager for baked goods manufacturing plant, overseeing 30 employees.

• Successfully directed team to improve order turn around and decrease errors.

• Overhauled production process for increased efficiency, better yield, and better product quality.

• Implemented a new HACCP plan, in a successful bid to obtain a major national brand.

Sept 2003 – Nov 2007: Westchester Community College, Valhalla, New York

Job Title: Adjunct Professor of Food Service Administration

Feb 2002: Salt Lake Winter Olympic Games (Compass Group)

Job Title: Commissary Concession Manager

• Management position for 31-day event.

• Managing 5 stands that fed up to 16,000 customers a day, including athletes.

• Responsible for food planning, ordering, set up, staff management, cash handling, maintaining

controls.

Mar 2000 – July 2002: Compass Group USA

Job Title: Food Service Director

1993 – 1999: Swedish Bakery, Chicago, Illinois

Job Title: Intern, Baker, Assistant General Manager

Education:

Aug 1993: New England Culinary Institute, VT - Associate Degree

SQF Practitioner

HACCP Certified

RMS Training (Compass Group)

Masterworks Food Program (Compass Group)

Serv-Safe certified

Language Skills: German

Summary:

I have extensive bakery/food manufacturing experience (15yrs+) encompassing a broad range of

products including bread, donuts, pastries, muffins as well as some FDA meat processing facility

management. My skills include Production Processes, Food Safety & HACCP, R&D, HR/Employee

Management, as well as Financial Acumen (costing, budgeting, project implementation). I am self-motivated

and remain flexible having no issues taking lead roles in championing new projects. M y 12 months in

Germany has been a magnificent achievement. I had to learn to speak German while adjusting

to a new culture and work environment. I am looking for a new opportunity that benefits the

company and myself.

References

Available on request



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