Customer Service Manager
Resume:
Michaela Hays
Azle, TX ****0
aca28p@r.postjobfree.com
Objective
Seeking a career opportunity in Administration//Payroll where I will
apply my education and experience.
Summary of Qualifications
* Strong communication and customer service skills for over 19 years.
* Willing and able to handle a wide variety of tasks.
* Creative, resourceful, organized, helpful, dependable and able to work
under stress.
Skills
* Typing 50 wpm
* Word, Excel, Microsoft, Data base, Power point, Internet, Outlook,
Form Flow, DCPDS, TLMS/ADP Payroll System, OPRA System, Google mail.
* Speak, write and read German and Romanian.
* Fax machine, copier, scanner, printer, and calculator.
Professional Experience
IHG Army Hotel - Fort Hood, Texas 08/2009-
05/2013
Administration Specialist/Payroll
* Answer customer related questions.
* Assist customers in finding available resources on Fort Hood.
* Prepare accounts payables.
* Assist General Manager with day to day duties.
* Point of contact for Priority Club Members.
* Management of office supplies and equipment.
* Organizing hotel functions/event planning/coordination
* Assist Employees with Health insurance and personnel records.
* Participate in management activities.
* Organize a variety of administration support duties.
* Preparation, review and editing of documents, reports and proposals
using Microsoft Word, Excel and PowerPoint.
* Point of contact for matters related to day to day operations.
* Apply knowledge of organization to each department.
* Budget preparation and oversight.
* Assist management in developing programs that enhances professional
growth.
* Accounts payables.
* Assist at front desk.
* Conduct payroll for over 60 employees using ADP payroll system.
* Preparation of business correspondence.
* Making travel arrangements
* Coordination of team meetings and conference room space.
* Appointment scheduling/calendar management.
* Coordination of mail and shipments.
Ft. Hood Lodging - Ft. Hood, Texas 12/2004-
08/2009
Administration/Training Specialist/Payroll Clerk
* Answer personnel related questions.
* Participate in management activities.
* Organize variety of administration support duties.
* Point of contact for matters related to day to day operations.
* Apply knowledge of organization to each department.
* Manage all personnel records.
* Prepare correspondences for personnel actions in each department.
* Budget preparation and oversight.
* Develop procedures to generate improvement.
* Develop and conduct orientation and customer service training for new
employees.
* Assist supervisors in the development of task specific training.
* Attain training resources when required.
* Research avenues for cost effective training to support team building,
self paced job training and management professional development.
* Assist management in developing programs that enhances professional
growth.
* Assess and reports on training results.
* Keep training records up to date for over 95 employees.
* Assist in the management of the employment award program.
* Prepare certificates according to employee performance award.
* Maintain of individual time, leave and pay records.
* Review, receive and verify pay documents for accuracy.
* Determine and verify net pay changes and input data to effect changes
in records.
* Verify accuracy of reports and schedules.
Ft. McCoy Lodging/ Welcome Center- Ft. McCoy, Wisconsin 01/2003-
07/2004
Hotel Desk Clerk/ Training Coordinator
* Answer multiple active phone lines.
* Make reservations, cancel reservations.
* Check in customers, make keys, and directed them to the room.
* File, type, and enter class rosters for TDY soldiers.
* Train new office personnel; keep training records up to date.
* Familiarize new customers with activities on Ft. McCoy- on post
transportation, restaurants and other requested information.
* Data entry.
* Update Performance Plus for over 75 employees.
* Quality Control.
Ponds Security Service- Hanau, Germany 05/1999-
11/2001
Administration Specialist Supervisor/ Translator
* Answer phones.
* Provide customer service and prepare personnel files for over 2500
Security Guards.
* Assist Guards with questions concerning payroll and insurance.
* Organize and assist in meetings.
* Purchase office supplies.
* Data entry and various computer programs. (Excel, Power point, Word,
Microsoft)
* Train new office personnel and keep records up to date.
* Translate from German to English and English to German.
* Approve petty cash loans.
* Review various forms. (Child benefit forms, insurance forms, German
tax forms)
* Type and file correspondences for the President of the Company.
* Answer customer questions and direct incoming traffic to appropriate
department.
* Review payroll for accuracy.
Scobey Moving Services- San Antonio, Texas 06/1996-
01/1997
Receptionist
* Telephone reception and multi-line routing with 8 active phone lines.
* Answer customer questions and direct incoming traffic to appropriate
department.
* Familiar with various methods of alphabetic and numeric filing.
* Type correspondence.
* Data entry.
Morrison Knudsen- San Antonio, Texas 09/1994-11/1995
Receptionist
* Telephone reception and multi-line phone system.
* Type correspondence.
* File in alphabetical and numeric order.
* Direct customer to appropriate department.
* Sort mail.
* Assist in organizing office parties.
Education
* Elementary, Middle and High School at Johannes Widman, Maichingen,
Germany
* Technical College (Administration/Business) Boblingen, Germany
* Business Writing for the Job - Diploma
* How to supervise people - Certificate
References (also available in written format)
Lorraine McMillen Karin Alleman
Human Resources Operations Manager
IHG Army Hotel IHG Army Hotel
Bldg. 36006 Wratten Dr Bldg. 36006 Wratten Dr.
Fort Hood, TX 76544 Fort Hood, TX 76544
254-***-**** ext. 4016 254-***-**** ext. 4013
Sandra Van Bibber Jeff Rainwater
General Manager Operations Manager
IHG Army Hotel Ft. Hood Lodging
Bldg. 36006 Wratten Dr. Bldg. 36006 Wratten Dr.
Ft. Hood, TX 76544 Ft. Hood, TX 76544
254-***-**** ext. 4010 254-***-**** ext. 4012
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