Customer Service Representative

Jonesia D. Sanders

**** *********** ** *** ****

Murfreesboro, Tennessee 37130

**************@*****.***

Cell: 870-***-****

Objective:

Obtain a position where I can contribute my skills, knowledge, and teamwork

to benefit the organization.

Education:

Bachelor of Science, Psychology Graduation

Date: December 2012

University of Arkansas at Pine Bluff, Pine Bluff, AR.

Relevant Course Work:

Abnormal Psychology Health Psychology

Psychological Statistics I & II Psychology of Learning

Social Psychology Developmental Psychology

Experimental Psychology Psychology & Law

Intro to Nursing Care Pathophysiology

Experience:

February 2013-August 2013, Millcreek of Arkansas, Fordyce, AR

Psychology Aide

1. Supervised the activities of daily living for patients residing in the

facility.

2. Maintained detailed notes, reports, and documentation of patients'

daily activities.

3. Monitored the whereabouts, safety, and activities of patients.

4. Developed and coordinated goals, objectives, and therapeutic sessions

for each patient.

5. Enforced facility rules and policies while defusing problematic

situations.

June 2011 - August 2011 Ocean Canyon Properties, Texarkana, AR

Customer Service Representative

6. Compiled a list of prospective customers.

7. Received incoming calls and placed outgoing calls.

8. Tracked personal sales goals and call performance ratings.

9. Maintained an up-to-date understanding of industry trends and

developments.

10. Processed customer orders via phone, fax, and internet.

October 2010 - May 2011 University of Arkansas at Pine Bluff, Pine Bluff,

AR

Advanced Math Tutor

Provided intense training to over five students to help them increase

scores in Math studies.

Evaluated students' progress to see where possible improvement could be

made.

Motivated students' to maintain a positive attitude toward academic studies

while developing individual study skills.

Skills & Qualifications:

Proving ability to develop and implement individualize therapeutic

treatment plan for patient's needs.

Ability to maintain professional communication verbally, written and

electronically.

Profound knowledge in CPR, crisis intervention techniques and usage of

restraints.

Proficient in Microsoft Office Suites (Word, PowerPoint, Excel), Microsoft

Window 7, and Internet Explorer

References:

Available upon request

Contact this candidate