Katherine Diane Ronde

**** ** **** ***.

Cape Coral, FL 33904

cell # 423-***-****

aca25c@r.postjobfree.com

Objective

I am looking for a position within a professional organization in which I can take

advantage of my broad Customer Service, Management experience, and/or

Certifications. I am interested in continuing my education in any areas that are

needed.

Experience

4/15/2013 to 8/1/2013

Salsa Rio

Etowah, TN

Restaurant Manager

Perform opening and closing of the restaurant according to restaurant policy

Maintain all financial records (both sales and employee salary records)

Responsible for daily operations of the restaurant

Create staff schedules

Manage restaurant staff and act as liaison between employees and restaurant owner in

case of conflicts.

Provide excellent customer service to our customers making sure that every customer

leaves the restaurant satisfied and ensure repeat business.

3/8/2013 to 6/1/2013

Food City

Loudon, TN

Front end manager

Perform opening and closing of the store according to store policy

Oversee and maintain accurate records of all monetary transactions (this includes

cash, debit and credit card transactions

Create staff schedules

Responsible for all administrative tasks and responsible for store operations

Provide excellent customer service and create an excellent shopping

environment/experience to ensure the store will build a relationship with the customer

to ensure a pool of repeat customers who chose our store over the competitor.

3/1/2010 to 3/1/2013

Tellicafe

Tellico Plains, TN

Restaurant Manager

Perform opening and closing of the restaurant according to restaurant policy

Maintain all financial records (both sales and employee salary records)

Responsible for daily operations of the restaurant

Create staff schedules

Manage restaurant staff and act as liaison between employees and restaurant owner in

case of conflicts.

Provide excellent customer service to our customers making sure that every customer

leaves the restaurant satisfied and ensure repeat business.

10/1/2008 to 3/1/2009

Fusion Marketing

Center Valley, PA

Marketing representative

Prepare all marketing materials before going on site.

Prepare marketing site for product

Complete all paperwork and reporting based on the onsite results.

7/1/2007 to 9/1/2007

Integrated BroadBand Services

Kennesaw, GA

Customer Service Representative

Provide Tier 1 support to broadband customers

Monitor service availability (both internet access and email)

Provided detailed reports of customer problems

focus on first call resolution

Provide excellent customer service to our customers and ensure the customer is

satisfied with services and help provided.

Capitalize on opportunities to upsell the customer based on customer needs

4/1/2000 to 4/1/2003

Monroe County Animal Hospital

Sweetwater, TN

Vet/ Surgery Tech.

Maintaining patient/client records

Blood draws/ IV therapy

Intubation/ Surgery Prep.

Assist in surgery and observe thru post op

Emergency on call

Distribute and administer medications

Make appointments, take payments, answer phones, and provide excellent customer service

2/1/2003 to 5/1/2006

Southern Marketing Talent

Winchester, TN

Marketing representative

Receive, inspect and prepare all marketing materials before going on site.

Prepare marketing site for product

Complete all paperwork and reporting based on the onsite results.

Education

Sequoyah High School Madisonville, TN (1996)

High School Diploma-Nursing curriculum (3.2GPA)

Tennessee Real Estate Educational Systems, Inc. (2000)

TN Real Estate License

East Tennessee School of Massage Therapy (2003)

Massage Therapy License

Southwestern Vocational Tech. (2013)

Certificate of Phlebotomy, National Certification (NHA)

Cardiopulmonary Resuscitation (CPR) Certified

References

References are available on request.

Contact this candidate