Training Manager

Letitia I. Hall

*** ******* **** ** ********, GA Post Code: 30064 C: 678-***-**** ************@*****.***

learning & development professional

Over 15 years of experience in the Training and Human Resources industries. Solid knowledge of academic

administration in the university and professional services environments. Proven facilitation and

presentation skills as a learning consultant and trainer. Comprehensive experience as a technical

administrator of hardware using imaging software and hands on troubleshooting. Infallible customer

relations experience in process improvement implementation with Fortune 500 clients and stakeholders.

Proven abilities introducing best practices in virtual, blended and e learning training environments.

Gentiva Health Services, (contractor) Atlanta GA USA 11/2012- 08/2013

LMS Systems Technical Administrator

• Serve as point of contact to the organization on all LMS functionality and any enhancements needed.

• Build courses and learning bundles as needed.

• Manage the reporting of clinical licensure for the organization.

• Manage all logistics of the LMS and its 20K active users.

• Introduce ways to incorporate more automation in the day-to-day operations.

• Customized security roles to enable customers with more reporting capabilities and system access.

• Trained fellow administrators and Project Managers on how to use the Learning Management System.

Piedmont Healthcare Atlanta GA USA 04/2011-

11/2012

HRIS/eLearning Systems Administrator

• Support all hospitals equaling 10K system users of (Decision Critical )LMS.

• Upload, build and manage all SCORM content, surveys and exams for clinical and nonclinical training

modules across the organization.

• Serve as SME to all stakeholders and clinical educators by demoing functionality, assigning security

roles and performing as point of contact concerning all system relations. Manage the Magic ticket

system for all LMS related issues.

• Manages HRMS reporting changes, absence events, Performance Management document building, and

electronically assigns all PeopleSoft training to employees through the LMS.

• Provide ad-hoc user reports on New Hire training completion and Required Annual Training.

• Led Year End training campaign and managed the LMS-wide clean up of content and user information.

• Responsible for training all Training Coordinators, Instructional Designers and IS support on DCI

functionality.

Royal Bank of Scotland, (contractor) London UK 12/2010-

01/2011

LMS Systems Administrator

• Improved customer response time and ticket resolution to 60 tickets daily.

• Served as system support for Global Banking and Markets departments on a international scale.

Managed reporting, password resets, data uploads and face-to-face troubleshooting of Tier 1 and 2

support issues.

Western Union-Learning Operations, (contractor) London UK 07/2010-

11/2010

Trainer/LMS System Support

• Managed multiple learning applications, resolved customer inquiries and provided global stakeholders

with daily updates on LMS functionality. Resolved all help desk tickets through online ticket

assignment application. Worked with SCORM compliant content and the building of that content into

the LMS.

• Introduced best practices and trained support teams on core functionality of LMS software. Worked

with system users and provided guidance and support for the application.

BP Operations-Global Learning Ops, (contractor) London UK 05/2010- 07/2010

Blended Learning Coordinator

• Managed LMS (Moodle), uploaded courses and VLE exams and led training sessions on portal

functionality to delegates.

• Corresponded, globally with counter parts on reporting strategies and tools, online training tips and

functionality of portals.

Ultimate Software Group, Atlanta, GA USA 02/2006– 03/2010

National Training Coordinator

• Managed all training logistics of the company’s virtual, roaming/in house client training programs. Provides

technical and customer support for our client Online Registry system. Administrative manager of the Atlanta

Training Center (4 class rooms, 45 roaming laptops and 50 virtual databases).

• Provided curriculum guidance and advisement for new clients seeking training specific to their jobs, product

implementation, and re certifications in the HR and Payroll industries.

• Functioned as an Implementation and Configuration team member for company’s new LMS system. Single

point of contact for clients and employees needing instruction or guidance on our LMS back office and front

office systems.

• Coordinated third party vendor relationships. Planned events and team conferences locally and nationally.

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Family Dollar Distribution, Marianna FL USA 10/2004 08/2005

Training and Safety Coordinator

• Updated tests, documents, and evaluation procedures for employees needing job function training.

• Introduced job aids and training materials an online content for departmental training.

• Led refresher training and facilitated new hire orientations to groups the size of 30 100.

• Led safety walks and inspections in the Distribution Center.

• Supervised and helped select Training coaches during the company start up.

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Interac Consulting, Tokyo, Japan 05/2003 05/2004

Learning Consultant

• Facilitated presentation skills and Business English client training. Developed supplementary course materials as well as

updated existing training materials and job aids.

Provided organization development support and mentorship to strategic teams responsible for global training initiatives.

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PricewaterhouseCoopers LLP, Atlanta, GA USA 06/2001-05/2002

Training Coordinator

• Performed training administration for global clients, remotely and on site.

• Administered the self directed and e learning client registrations using various LMS products.

• Introduced a virtual library system for international employees interested in learning without having to travel outside of the

office.

• Led weekly meetings with manager and clients on projects in scope and any process improvements that had been completed.

Georgia State University Continuing Ed, Atlanta, GA

USA 03/1998 05/2001

Program Specialist

• Conducted all program marketing, analysis, financial

reporting for certificate programs and open enrollment

courses.

• Managed the administration of professional development

programs and certification courses offered by the Division of

Continuing Education.

• Recruited instructors and contracted faculty to facilitate open

enrollment training for standardized test preparation.

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Clark Atlanta University, Atlanta, GA USA 08/1996 – 01/1998

Program Assistant

• Provided guidance to high school students in college selection, financial aid procedures and math and science career

opportunities.

• Managed all activity planning, coordination and marketing of the college preparatory program. Reported participant

progress through database management and monthly status reports.

Education & applications experience

Completed Studies

Maryville College, Tennessee, USA

Bachelor of Arts, Major in Biology (1996)

Current Studies

Northeastern University, Massachusetts, USA

Master of Science, Applied Nutrition (Summer 2015)

Education Application Symantec Ghost Cast 8.0,.2 DK Systems and Sum Total LMS, Mindleaders, Skill Soft Moodle, Decision

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Critical/Health Stream, OpenText/Learn Flex

Business Intelligence Applications: Surgient Virtual Environment, SkyTap, Live Meeting, InterWise, GroupWise, WebEx, Lotus

Notes, Smart Stream, Decision Critical, SharePoint, Snag It, Cherwell Ticketing System

HRMS applications PeopleSoft HCM

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