Customer Service Sales Representative

Rashaun Gilner

***** ****** ***** *** **, EUCLID, OH 44132

Phone: 216-***-****

********@*****.***

Summary I am an experienced customer service professional, with several years of experience in this industry.

I am committed to the highest level of excellence by being hard working, self-motivated, and proactive.

I would like to obtain a challenging position where my experience and in-depth knowledge can be displayed and valued.

Experience

School bus monitor/van driver: first student, April 2013- Present

-Responsible for transporting students to and from school

-Supervising passengers, activities on the bus

-Assisting with the loading and unloading process and monitoring passenger welfare

Customer Service/Sales Representative: Time Warner Cable, January 2011- March 2013

-Understand customer needs and expectations on every call to ensure an exceptional customer experience

-Receive and respond to a high volume of telephone inquiries from customers and provide expert advice and solutions through consultative selling and problem resolution

-Provide all pertinent information to the customer and document it using the appropriate call-tracking system to ensure first contact resolution

-Develop and maintain a strong product and customer service knowledge base on a continuous basis via internal training opportunities, external sources, and self-education

-Provide Billing and Technical Care

-Support customers who have questions about their bill, existing services or potential service enhancements and ensure that expectations have been met prior to ending the call

Sales Representative: Dish 1 Up Satellite Company, September 2010-January 2011

Answered inbound calls to offer products to current and potential customers.

Closed sales on internet, home security, cable, and other relevant products.

Fully explained all product details to customers.

Used company logic and rebuttal skills to become a top performer in the office.

Followed call flow model.

Office Communicator: InfoCision, July 2010- September 2010

Contacted individuals on prospect list to engage them in community service activities.

Contacted individuals for donations to various non-profit organizations.

Performed job function by standards set forth in the Client File Policy Agreement

Maintained and updated prospect lists.

Sales Associate: Walmart Corporation, March 2007-February 2009

Answered customer questions regarding merchandise thoroughly and effectively.

Assisted customers with locating merchandise.

Obtained merchandise from stockroom when needed for the customer.

Nursing Assistant: Cuyahoga Nurses Registry, April 2004-March 2007

Performed patient care duties under the direction of nursing and medical staff.

Answered signal lights and bells to determine patient needs.

Transported patients via wheelchairs and wheel carts.

Assisted patients with physical therapy.

Education

Nation High School- Hiram, OH,

General Education Diploma (2010)

Broadview Multi-Care Center- Parma, OH, Certified Nursing License (2004)

References available upon request

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