Customer Service Truck Driver

Lorenzo A. Robertson

*** ********* *****, ******. **

Cell 408-***-****

OBJECTIVE

To obtain a rewarding career with a growing successful company that

delivers great focus on rewarding top performers for their work effort.

SUMMARY OF QUALIFICATIONS

A vigilant individual well versed in the area of credit and collection, as

well as research and investigation; capable of handling multiple projects

simultaneously and can meet deadlines without fail; has the ability to

thrive in a fast-paced, high pressure environment; can render financial

advice on credit collection and management; interacts dynamically and

professionally with a diverse group.

HIGHLIGHTS

*Self motivated *Hard worker

*Quick learner *Strong communication skills

*Team player *Solution focused

PROFESSIONAL EXPERIENCE

Account Receivables, Customer Service, August 2009 - July 2013

Diamond Fun Travel, Inc. Santa Clara, California

.Verified information of the overdue liabilities of the clients.

.Organized daily phone calls to clients in order to collect debts before

the due dates.

.Advised clients on their outstanding accounts that needed to be settled.

.Approved negotiation details of the clients.

.Organized records and documentations of the clients for future reference.

Legal Collector, February 2007 - August 2009

Law Offices of Alan Laskin, Elk Grove,California

.Managed a portfolio of 800 to 1000 credit card accounts.

.Utilized a computer and phone dialer with multiple lines in a call center

environment and

the portfolio included client5 s such as Bank of America, Wells Fargo Bank,

& Bank of Marin.

.Negotiated payment arrangements & settlements to remedy accounts.

.Exceeded monthly goals to reach bonus recovering over 500,000k for the

firm's clients.

Commercial Collector June 2004 to February 2007

American Recovery Service, Canoga Park, Ca.

.Monitored accounts in computerized call center environment

.Reviewed credit contracts terms of sales, and credit reports

.Negotiated account reconciliation payment plans and settlement

resolutions..

.Maintained information about financial status of debtors and collection

efforts.

.Advised clients/debtors of necessary actions and strategies for payment.

.Earned top producer award and maintained consistently high numbers.

Debt Collector -January 2001- June 2004

National Credit Service, Inc. Woodland Hills California

.Monitor overdue accounts resolving any collectible accounts.

.Credit card processing, settlement negotiations, and cash application.

.Account dispute resolution.

.Daily cash deposit.

World Truck Transfer, Medina, Ohio January 1999 - December 2001

Commercial Truck Driver,

Flew or drove rental car to customer pick up locations nationwide.

Decked and 2-way and 3-way tractors for transport to customer.

Connected airlines and electrical wiring from lead truck to piggy-back

tractors.

Removed exhaust stacks, drive axles, front tires, Hydraulic brakes lines,

and ferring's from trucks in tow.

Delivered and un-decked tractors. Re-installed axles, front tires and

exhaust pipes, lights, and brakes lines.

Warehouse, forklift, loading/unloading trucks and shipping receiving

experience.

Asset Recovery Specialist January 1998 -January 1999

National Bank Of Commerce of Tanzania, Dar es Salaam, Africa

.Awarded 1-year contract to participate in the recovery funds owed to the

bank.

.Aggressive collection of collateralized loans 120 + days delinquent.

.Negotiated account reconciliation payment plans and settlement

resolutions.

.Obtained financial information and consulted customer on financial

standing.

.Skip tracing of hard to locate borrower's throughout the east African

region.

.Ordered property liquidation and auction of collateralized real estate.

.Recovered over 300k for NBC and achieved "top producer", in December 1998.

Education

.Royal High School. Simi Valley, Ca. - Diploma 1985.

.Moorpark College, Moorpark, Ca. -1 year Public Speaking & introduction to

accounting.

Contact this candidate