Customer Service Administrative Assistant
Resume:
MARQUETTA TURNER
Birmingham, AL 35235
*******************@*****.***
QUALIFICATIONS SUMMARY
Administrative Support Professional experienced working in fast paced environments. Demanding strong
organizational, technical and interpersonal skills. Trustworthy, ethical, discreet and committed to superior customer
service. Confident and poised in interaction with individuals at all levels. Detail oriented and resourceful in
completing projects; able to multi task effectively. Capabilities include:
Microsoft Office, Accounts Payable/Receivable, Computer Operations
Customer Service & Relations, Problem Resolution, Office Management
Leadership Skills, Filing & Data Archiving, Payroll
EXPERIENCE HIGHLIGHTS
Technical Support Assistant AT&T 12/12 Present
Advises of action to be taken, gathers pertinent information for resolving customer troubles, follows system testing
to resolve problem or routes to appropriate center for clearing.
Explains the nature of the problem to the customer in non technical terms, drawing on a basic knowledge of network
elements, trouble conditions, and equipment failures.
Explains feature and service operation procedures, documents customer’s complaint, and enters trouble report into
mechanized system.
Negotiates and escalates commitment time if problem is not resolved during initial contact to meet customer
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expectations.
Performs after hours call outs when necessary to expedite the repair function.
Deals with customers who may be irate or difficult.
Demonstrates strong skills in courtesy and pleasant tone of service are required in handling these contacts.
Provides customer/repair record information to internal company organizations as it relates to information
distribution, network, security, and Emergency 911 contacts.
Senior/Deputy Clerk Child Support Enforcement (Department of Revenue) 12/11 6/12
Responded to clients who inquired about child support services and to record potential changes to existing
cases
Provided non custodial parents, employers the general public and applicants for services with limited case
specifics and general program information using CAMS terminal
Rendered support orders
Office receptionist
Interviewed clients
Researched status on cases
Administrative Assistant I Municipal Court (City of Birmingham) 7/09 12/11
Evaluated and re evaluated the progress of the court process
Answered, screened and routed telephone calls or take messages
Operated various computerized record keeping and documents
Sorted, processed, and reviewed for accuracy or completeness of time sheets and other court documents
Trained new employees on policies and procedures of the department
Loan Document Specialist Wells Fargo (Robert Half Temporary) 2/09 7/09
Verified, compiled and typed application information for mortgage loans
Called credit bureaus and employers to verify accuracy of applicant’s information
Called to obtain property abstract, surveys and appraisals
Typed approval or denial letters to applicants
Payment Plan Representative State Farm Insurance 5/08 2/09
Processed bill payments
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Handled and resolved inquires received from account holders, agents, team members and divisional departments
Operated under all policies and procedures for Auto, Life and Homeowner Insurance
Human Resource Assistant Teletech (Addecco Temporary) 10/07 4/08
Used job search websites (ex: Monster, Careerbuilder, Hotjobs) for potential applicants
Administered skills test for potential applicants
Managed Office
Conducted interviews
Accounting Assistant AT&T Southeast 3/01 10/07
Checked, released and updated billing for residential, small business, and complex business accounts
Updated bills using programs BOCRIS, ORBIT, DRES, REMEDY, and BAMS
Resolved any inquires/problems from customers about their bills
Translated verbatims to provide problem resolutions
EDUCATION & TRAINING
Herzing College, Madison, WI (2010 Present)
Human Resource Management
Herzing College, Birmingham, AL (1991 1993)
Business Administration
WILLING TO RELOCATE
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