Administrative Assistant Customer Service
Resume:
Terri Lafon Price
*** *. ******* ** *** B, Graham, NC 27253
*********@*******.***
CareerObjective Seeking a career opportunity in customer service, data entry, and office
technology with a company utilizing knowledge obtained through my education and over 7 years
of work experience. A motivator; team player, and individual who requires little or no supervision.
Work Experience
2012-2013 Patient Care Coordinator Piedmont Health Services
• Gathered and completed documentation of accurate demographic information
• Performed registration process
• Checked in-out patients and completes necessary close documentation
• Answered multiple phone lines and triage patient calls
2012-2012 Human Resources Administrative Assistant Ralph Scott Life services
• Maintained employee files and the HR filing system
• Assisted with the day-to-day efficient operation of the HR office.
• Performed general clerical duties to include but not limited to: photocopying, faxing,
mailing, and filing.
• Employee orientation, development, and training logistics and recordkeeping;
2011-2012 Receptionist/ Lab Assistant Alamance Community College
• Meet and greet students; faculty and community, answer questions about classes and
tutoring sessions
• Answered telephone, screen and direct calls; order supplies; schedule appointments and
operate all office equipment
• Controlled inventory relevant to reception area
• Scheduled appointments
2007-2009 Call Center/Data entry operator Sports Endeavors
• Handled customer inquiries both telephonically and by email
• Managed and resolved customer complaints
• Provided customers with product and service information
• Documented all call information according to standard operating procedures
References upon request
2003-2004 Patient Accounts/ Insurance Verifier Premier Staffing Inc.
• Prepared and processed medical claims according to federal guidelines
• Gathered information necessary to bill the appropriate payer or make determination that
account is self-pay; called insurance companies ie, government agencies, i.e.; BCBS,
State health, Aetna, Tricare, and Medicaid/Medicare to verify patient’s coverage.
• Familiar with HIPPA law
• Obtained pre-certification or authorization for procedures, verify insurance for both admissions
and pre-admissions, specified procedures and day surgeries, and alert the financial department
about uninsured or underinsured patients.
Education
2004-2012 Attending Alamance Community College (Medical Office Administration)
•
Associates Degree, Graham, NC
• 2011 Medical Coding Billing and Insurance Certificate
• 2010 Administrative Assistant Fundamentals Certificate
References upon request
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