Customer Service Assistant
Resume:
Resume of Vitalia M. Holland
Greensboro, NC 27410
***************@*****.***
Job Objective
To utilize my experience and skills in customer service and health care
profession and apply those in a service-minded organization.
Skills Overview
. Strong commitment to team dynamics, being an innovated leader and
ability to effectively communicate
. Twelve years of experience in customer relations
. Receptive to feedback and ability to make adjustments to build a
collaborative relationship with management, staff, and customers
. Committed to completing quality work in a timely manner and successful
in accomplishing company goals and exemplary customer satisfaction
. Team oriented, multi-lined telephone operator
. Ability to work well under pressure
. Ability to provide direct care with residents in a home setting
. As a nursing assistant able to follow appropriate procedures and
deliver outstanding care and service
. Gives effective communication and interpersonal skills
Professional Experience
Team Nurse, Martinsville, VA Nov 2012- Present
Certified Nurse Assistant
Home health care based environment. Responsible for going in the home and
assisting clients with preparing meals, assisting with bathing and getting
dressed. Transport clients to doctor's appointments, if needed.
Martinsville Memorial Hospital
Martinsville, VA Jul 2013- Present
Certified Nurse Assistant
Home health care environment, works within the clients' home providing
support with daily living task. Work closely with patients and is
responsible for basic care services such as bathing, grooming and getting
dressed.
Stanleytown Healthcare and Rehabilitation
Stanleytown, VA
Dec 2012-Jun 2013
Certified Nursing Assistant
Performs supportive nursing care appropriate to the age of the patients
served such as: physical hygiene, nutrition, ambulation, socialization,
observation, safety and emotional and physical needs. Responsible for
making sure that all residents have plenty of fluids as needed and snacks
between meals. Answers call lights, telephones, and relays messages to
appropriate personnel.
Customer Service Representative, Startek, INC.
Collinsville, VA May 2005-Feb 2012
February 2012- Company Dissolved
Prepared product and service reports by collecting and analyzing customer
information. Responsible for clarifying customers concerns regarding
billing questions and service issues in their area and resolved the issue
in a timely manner. Recommended products and services that benefited
customer's needs. Maintained financial accounts by processing customer's
adjustments.
Education
John D. Bassett High School, Bassett, VA Graduated
1999
Currently studying at
Patrick Henry Community College
Certificates
Career Studies Certificate of Achievement of Nurse
Aide Training October 2012
Commonwealth of Virginia Career Readiness
Certificate May 2012
Licenses
Certified Nursing Assistant December 2012
References
Available Upon request
Contact this candidate