Customer Service Manager

Candy Humphries

**** *********** ** (***) ***-

**** *****: ******@*****.**.***

Burlington, NC 27215

OBJECTIVE

I am seeking an exciting and challenging administrative position that will

utilize my experience, attention to detail and desire to help others. I

offer exceptional communication and customer service skills and practical

experience.

SUMMARY OF QUALIFICATIONS

Skills Accounting: Proficient with 10-Key calculator and the

handling of monies.

Ethics: Understand the importance of ethics and professional

responsibility.

Management: Proven ability to manage processes and lead

others to success.

Document Drafting: Composing letters, timekeeping, and

calendaring.

Computers Microsoft Word: Draft and update documents, letters and

forms.

Microsoft Excel: Organize data into spreadsheets, charts, and

graphs.

Office Typing: 40-50 correct words per minute.

Office Procedures: Telephone etiquette, attention to detail

and customer service.

Office equipment: Fax, copier, calculator, personal computers

and multi-line phones.

WORK EXPERIENCE

Experience Jan 2000 to Present: Full-time parent.

May 1999 to Jan 2000: Registration Representative, Wesley

Long Community Hospital. Duties: Registered patients and

input medical and financial information into the computer

database. Filed insurance claims and ensured all paperwork

was documented completely and accurately.

June 1998 to May 1999: Payroll Clerk, INTEGRIS Health,

Oklahoma City, OK. Duties: Project coordinator for United Way

Charities, direct deposits, verification of employment, data

entry, and maintained employee data in PeopleSoft.

April 1996 to March 1997: Manager, Park Forest Associates,

Oklahoma City, OK. Duties: Bookkeeping, collection and

recording of rental payments, fees and other accounts payable.

Interviewed and recruited new leasing agents and maintenance

personnel, conducted monthly surveys, and published monthly

newsletters.

August 1995 to April 1996: Leasing Consultant, Park Forest

Associates, Oklahoma City, OK. Duties: Responsible for

leasing apartments, setting appointments, coordinating moves

and recruiting/training new agents.

EDUCATION

Education 1998: Legal Office Administration Certificate, City College,

Norman, OK.

1989: Graduated South Davidson High School, Denton, NC

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