Customer Service Manager

William DeCarlo Whitaker

** ******** *** ******

Covington, GA. 30016

678-***-**** hm 678-***-**** cell

aca1gp@r.postjobfree.com

CAREER To pursue a position where my education, beliefs, customer service and work experience will allow

OBJECTIVE: me to contribute to the success of the company, as well as my own personal and professional growth.

EDUCATION: ASHFORD UNIVERSITY – B.S. PSYCHOLOGY – (MINOR – CHILD DEVELOPMENT) 2013

NORWALK COMMUNITY TECHNICAL COLLEGE - A.S. - PSYCHOLOGY - 2011

US Navy (Operations Specialist)

Bethesda Chevy Chase High School H.S. Diploma 1987

VOLUNTEER EXPERIENCE:

Youth Ministry Leader: (Community Tabernacle of Deliverance) Feb. 2005 Nov. 2011

Helped plan, develop and organize a youth ministry geared towards reaching the “unreachable” youth. Conduct group topic discussions, one on

one counseling, child & family mediation as well as youth recreational activities.

Youth Ministry Assistant: (Ebenezer AME Church) 2002 2005

Assist with planning, organizing and facilitating of youth events including Young Men’s Retreat and Youth Bible study.

Youth Comfort Ministry (Ebenezer AME Church) 2002 2005

Help youth who have experienced the loss of a loved one to sort out, understand and deal with their feelings. Conduct group rap sessions as well

as one on one counseling sessions.

Project Based Learning Center/ CEED (Eisenhower Middle School)

Served as a mentor and co facilitator to boys ages 12 14. Guided young men through family and school issues which cause them to perform below

school standards and act out behaviorally.

SPIRITUAL

ADVANCEMENT: Spiritual Transformation Program 09/03 08/04

Central Union Mission

Teaching Gods children to transform their lives through intense studying of God’s Word and establishing an active relationship with the Lord Jesus

Christ. This is achieved by being involved in systematic Bible Study, Biblical counseling, and work therapy within and around the mission.

WORK EXPERIENCE:

Kitchen Steward – 05/07 03/09

Aramark

Unload and stock incoming produce. Take inventory and place orders for various produce and supplies twice a week. Keep up with maintenance

of various walk in and reach in refrigerators. Check temperatures of refrigerators and freezers daily. Maintain general cleanliness of entire kitchen

and serving area. Supervise and assist two other employees.

Temporary Employee – 12/06 – 05/07

Remedy

Staffing

Various temporary positions in Stamford to include answering phones, data entry, filing, copying, faxing, sending, receiving and distributing mail,

manual labor and warehouse work.

Interim Store Manager – 09/06 – 11/06

EB Games/ Gamestop

Helped in the opening of new store. Responsibilities were to oversee and operate the daily functions of electronic game store. Train new

employees on register and cash handling techniques. Help write out weekly work schedules. Light accounting and daily bank runs. Assist with

inventory and store set up.

Department Manager 09/05 01/06

Target

Responsible for running all aspects of Electronics department, from taking in new merchandise, to handling customer transactions. Oversee a crew

of six people. Conduct interviews. Give hiring recommendations. Act as assistant store manager on evening shift where I would oversee entire floor

and all employees thereof. Delegate duties, compose schedules and handle customer service issues.

Residential Counselor – 01/05 – 08/05

T.E.R.R.I.F.I.C. Inc. ( Temporary Emergency Residential Resources Including Families In Crisis )

Positively pouring into our youth who have been referred to Terrific because of medical, behavioral, mental or issues of neglect. Being a positive

male role, model while teaching the youth coping, problem solving and basic life skills. Interact with Social workers, Mentors, Case Managers,

Attorneys, Doctors and family members to ensure a smooth transition for the child. Administer meds, (including insulin injections), cook meals and

transport children to appointments and social events.

EXPERIENCE: (CONT’)

Field Specialist (Manager) – 08/04 – 12/04

Family Dollar Inc. (Temporary Position)

Travel to various stores installing and resetting store schematics using publication guidelines (Plan O grams). This includes the unloading, stocking

and pricing of merchandise. Placement or resetting of shelves. Relocation of existing merchandise according to store guidelines. Familiarizing

Store Manager with work that was done to ensure smooth transition and customer satisfaction. Responsible for providing flexible operational

support of Store Manager and assistance in the execution of daily operational activities in stores within established 25 35 store area as assigned.

Support individual stores and assigned area by assisting Operations Manager/Performance Manager in process audits, Store inventory preparation

assistance including hot inventories, new store set ups, and temporary supervision of shifts on an emergency basis. Assist Store Manager with

onsite retraining as needed to personnel in correct operating processes/procedures. Promotes quality customer service and motivates associates

toward peak performance and productivity.

Manager Trainee 06/02 – 03/03

United Factory Warehouse

Responsible for all aspects of running furniture store. i.e. – Hiring, Firing and training of employees. Handling of sales/cash transactions, customer

service issues and showroom floor designs. Oversee and supervise cashier, sales staff and warehouse personnel. Responsible for opening and

closing procedures, Bookkeeping/accounting and end of night bank deposits. Evaluate employees, conduct end of month inventory, order new

merchandise and maintain cleanliness of store.

Loss Prevention Officer 01/02 – 06/02

Ames Department Store

Maintain store safety. Prevent shrinkage/loss. Apprehend shoplifters using store electronic surveillance equipment and CCTV. Work in conjunction

with Metropolitan Police Dept. Police store grounds according to police guidelines. Train new employees on the rules of safety, loss prevention and

store integrity.

Outreach Specialist 10/00 – 09/01

Institute for Responsible Fatherhood and Family Revitalization

Received intensive training in counseling and social services. Conducted outreach activities for Welfare to Work Program participants. Provided

human development support (i.e. employment, education, personal finance) to fathers and at risk youth that are recovering from recent

incarceration, substance abuse, and social instability. Spearheaded new Youth Programs for teenage fathers. Served as liaison to collaborating

organizations and agencies. (Washington Hospital Center, Covenant House, APEX/APRA, Catholic Charities). Maintained case files and

documented progress and program outcomes to meet federal grant guidelines.

Loss Prevention Officer 08/00 – 10/00

Marriott Hotel

Maintained security of hotel grounds, property and guests in accordance with police guidelines. Kept detailed computer log of daily activities and

events. Conducted investigations / interrogations. Participated in special duty details involving high level celebrity guests and sports teams.

Office Assistant 11/98 – 05/00

NRI Law Staffing

Worked as temporary administrative support staff for various law firms. Responsible for duties such as faxing; photocopying; answering phones;

data entry; receiving, sorting and distributing incoming mail; and processing of outgoing mail.

Banquet Server 12/97 – 06/98

Marriott Hotel

Responsible for food preparation, room set up, the serving of food, customer service, maintain general cleanliness and the breakdown of rooms.

Co Facilitator (Part Time) 11/94 – 11/97

Hope And A Future Inc.

Meeting/Travel planner. Responsible for facilitating conference registrations, creating badges for participants, assembling and distributing

workshop/seminar packets. Served as Host/Usher during conference setting.

Store Manager 02/93 – 10/94

Mini Market

Managed and supervised overall operation and appearance of convenience store. Attended to customers, monitored inventory, conducted night

audit and bookkeeping.

Third Class Petty Officer 02/89 – 12/92

United States Navy

Stationed on the USS Ticonderoga, the first ship to arrive in the Persian Gulf region and to participate in the Desert Shield “blockade.” Operations

Specialist – Responsible for detecting, identifying and tracking air, surface and subsurface contacts using various radars. Radio Telephone Circuit

Operator – Responsible for communications by transmitting and receiving traffic between naval stations using a radio telephone; keeping a

handwritten log of radio traffic. Supervisor of Seamen (E1 E3) – Responsible for training seamen on radars and qualifying them for various watch

stations; regulating work flow; supervising maintenance and security of aviation area; monitoring productivity of radar operators; writing

performance evaluations.

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