Customer Service Manager

WANDA DILLARD

*** ***** ****** ***, ** *****

Home# 501-***-****

Cell# 501-***-****

aca1er@r.postjobfree.com

Objective: To obtain a position with a progressive company with growth opportunities

Experience:

First collection service Little Rock AR

Customer Service Representative

• Take no less than 150 inbound calls

• Make no less than 100 outbound calls daily

• Assist clients with debt relief efforts

2007-2013 Arkansas Electric Cooperative Little Rock AR

Mail Clerk

• Distribute mail

• educate company on decreasing postage cost and supplies for mailing

• ordering supplies, keep inventory

• contacting various vendors for the purchase of supplies and equipment

• making sure all invoices were processed for outside vendors

• trained other staff on mail machinery

• assist inter office customers in processing, shipping, and cost of mail

• Processed outsourcing of large mail outs

• operated binding machines, copiers and time stamp, operate inserter/folder machine

• Receive packages from fed-ex, ups and other vendors

2006-2007 Fidelity Information Services

Mail Clerk

• Process incoming mail and outgoing mail

• operate Pitney Bowes mailing equipment

• pulled and distributed reports to perspective departments throughout the complex

2001-2006 Blue Cross Blue Shield Little Rock AR

Clerk/Operator

• Operate Pitney Bowes Aims inserter machine

• operate Pitney Bowes mailing equipment

• pulled and distribute reports to perspective departments though out the complex

1997-2002 Commercial Mail Service Little Rock AR

Marketing Assistant

• Perform customer service duties

• client contact and insure that all jobs were processed in the most efficient and cost effective way

1996-1997 Carmon Construction, Inc. Little Rock AR

Office manager

• Served as office manager performed basic office functions, such as typing, filing, answering phones

• greeting customers,

• scheduling appointments, hiring, interviewing, and exit interviews as needed

1993-1996 Quality and Manpower Temp Service Little Rock AR

Secretary

• Performed secretarial duties with various companies

• Answered phones

• computerize billing, data entry, ten key, sorting/filing and performed other appointments and classes

Education:

1984-1988 Philander Smith College Little Rock AR

Obtained more than 90 hours towards the completion of a degree

1988-1989 UAMS Medical School Little Rock AR

Obtained twelve hours toward nursing degree

Skills: Computer/Clerical Skills

• Microsoft Excel

• word

• window

• ten key

• data entry, (alphanumeric)

• typing 50 wpm

• filing

• billing

• outlook

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