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Customer Service Manager

Location:
San Diego, CA, 92131
Posted:
November 17, 2013

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Resume:

Deborah Gallo

Human Resources Professional

aca1db@r.postjobfree.com

Experience

Assistant to the Senior Property Manager at Scripps Real Estate

December 2011 - Present (2 years)

Employed as a contract employee through Apple One as Assistant to the Senior Property Manager.

Responsible for setting up appointments with vendors for the Senior Property Manager and Engineer, as well

as meeting with vendors in person and correspondence through phone calls and email regarding quotes for

building improvements. Respond to tenant, employee and manager emails and phone calls regarding building

complaints and scheduling repairs, correspondence to tenants regarding building repairs and improvements,

assisting in redesign of medical office building, internal signage, upkeep of tenant files, and input of tenant

information in new computer system.

Benefits Specialist at Oasis Outsourcing

June 2009 - November 2009 (6 months)

Oasis handles benefits and payroll for companies nationwide who have outsourced. Responsible for

Mid-West clients' new employee enrollments, setting up new company benefits, company sponsored benefits

including creating spreadsheets with rate tiers and creating cost sheets for the employer and their employees.

Main contact for the employees of over 200 clients for benefits questions pertaining to open enrollment or

current benefits issues.

Benefits Coordinator at Sempra Energy

December 2001 - February 2009 (7 years 3 months)

Benefits Coordinator 1/2008 – 2/2009

Researching and responding to complex inquiries from the over 14,000 employees of Sempra Energy, San

Diego Gas & Electric (SDG&E) and SoCal Gas (all Sempra companies), the carriers or departments within

Sempra Energy related to the company’s benefit plans that have been elevated from the carriers. Composing

and preparing written correspondence and performing necessary research to solve issues with inquiries. Also

responsible for new hire orientations, COBRA input on carrier’s website, upkeep of benefit files, beneficiary

forms and departmental timekeeping.

Retirement Benefits Coordinator 4/2006 – 1/2008

Guided all Sempra companies’ employees through the retirement process, communicated daily with outside

vendor to coordinate retirement package and timelines, assure all paperwork was complete by vendor and

employee and delivered on time. Designed retirement packages, scheduled retirement seminars, designed and

created presentations and handouts, conducted the retirement benefits portion in several seminars, met with

employees and spouses to instruct on retirement process when requested, created and wrote instructional

guide for ADP to follow on completing retirement process and trained customer service reps during

outsourcing of retirement and benefits.

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Benefits Representative 12/2001 – 4/2006

Responsible for all Sempra companies employee paperwork. This included New Hire packages, conducting

benefits portion of orientations for SDG&E and Sempra Energy, Family Status Change forms for all Sempra

companies. Also, SDG&E enrollment error reports, inter-company transfers, death claims, benefit eligibility

for SoCal Gas employees completing their probation period, and COBRA notifications. Transportation

Flexible Spending Accounts, Health Care and Dependent Daycare Flexible Spending Accounts and

answering Benefits Service Center help desk email and hotline phone calls.

Skills & Expertise

Employee Benefits

Customer Service

PowerPoint

Payroll

ADP Payroll

Employee Relations

New Hire Orientations

Time Management

Process Improvement

Education

Ashford University

Bachelors, Human Resource Management/Organizational Mgmt, Specialization in Public

Administration, 2011 - 2015

Grade: 3.96

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Deborah Gallo

Human Resources Professional

aca1db@r.postjobfree.com

Contact Deborah on LinkedIn

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