Customer Service High School

BRANDON M. ENGLISH

*** ********* **. ***.***

Towson, MD 21204

Telephone: 443-***-**** Email:

***************@*****.***

PROFESSIONAL SUMMARY

Highly motivated, goal oriented, experienced mechanic assembler with

excellent oral and written communication skills. Strengths and areas of

expertise include:

. A wide-range of technical knowledge, general installation and

fabrication skills;

. Ability to investigate, identify and solve complex fabrication

processes;

. Excellent priority recognition and organization, paired with

successful time management, resulting in peak productivity;

. Comprehensive knowledge of complex electro-mechanical units and

assemblies.

EXPERIENCE

Air-Serv, Baltimore, MD

Sept 2013 - Current

Route Technician/Installer

Troubleshoot and repair compressors and all electric components. With use

of multi-meter, check all electric currents to ensure correct voltage is

running through equipment. Identify fabrication processes needed for

installation of entire air and vacuum components. Responsible for accurate

inventory of all money accounted for in each device.

Tolt Service Group, Baltimore, MD

June 2011 - Sept 2013

Retail Infrastructure Support Service

Regional Service Technician

Provided exceptional customer service and training through troubleshooting,

maintenance, repair and recovery of failed IT hardware and Point of Sale

equipment in live retail and office environments. Edited all aspects of

trouble tickets for assigned work zone (MD, DE, VA and DC), which includes

providing comprehensive notes regarding equipment, resolution and closure

detailed information. Responsibilities also included ordering parts for

all incidents in a timely and accurate manner; maintaining spares and parts

inventory in company vehicle to perform both project-based and ad hoc IT

hardware installation tasks for multiple customers in the region;

completion of staging / integration services of IT hardware, as well as

support for low voltage cabling projects.

Dish Network, Baltimore, MD

Oct 2008 - Oct 2010

Satellite TV Installer/Technician

Responded to multiple daily service/repair calls in customer homes;

maintained accurate inventory and equipment for installations, service

calls or trouble tickets; Conducted site survey to determine the best

positioning of equipment for strongest signal reception; Placed mounts,

satellite dishes and receivers while ensuring broadband connectivity;

Installed all necessary cabling and cable boxes; Reviewed order with the

customer and instructed/trained them on how to use the electronic

equipment.

F.W. Haxel, Baltimore, MD

Jan 2005 - Sept 2008

Welder/Installer

Designed, manufactured and installed flags, flag poles, banners and signs

for residential and both local and national commercial businesses,

including the Baltimore Orioles and Ravens stadiums.

EDUCATION

TESST College of Technology, Towson, MD

2010

Computer Networking & Security, A+ Certification

Loch Raven High School, Towson, MD

2003

High School Diploma

Professional and Personal References Available Upon Request

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