Manager Office

Patricia L. Ingraffia

** ****** ******

Pompton Lakes NJ 07442

Home 973-***-**** Cell 973-***-****

************@*********.***

PROFESSIONAL EXPERIENCE

Bayer HealthCare Pharmaceuticals, Wayne, NJ December 2004

- May 2012

Program Specialist and Support

Responsibilities:

. Processed applications and determined eligibility of new and current

patients

. Handled patient and healthcare provider inquiries

. Processed refill requests

. Prepared Monthly and Quarterly Reporting/Metrics for in-house program

as well as outsourced programs

. Created department work procedures

. Designed Annual Patient Assistance Program survey and create report

for analysis

. Created and tested user scripts for Siebel upgrades

. Identified reporting criteria and requirements for outsourced programs

. Interim manager during disability leaves and vacations

. Created and updated department SOP's

. Resolved complex issues with healthcare providers and consumers

Achievements:

Special Recognition Award - SAP upgrade

Special Recognition Award - Successfully outsourced PAP program

Yellow Page Consultants, Hackensack NJ August 2004 -

December 2004

Internet Advertising Coordinator

Responsibilities:

. Placement of internet Yellow Page advertising

. Prepared proposals for clients' Yellow Page print and online

advertising programs

. Negotiated settlements with publishers for errors and omissions

. Processed Monthly billing

A Second Opinion, Inc., Pompton Plains NJ

2001 - 2004

Marketing Representative

Responsibilities:

. Serviced the client's advertising needs and requirements

. Placement of Yellow Page and internet Yellow Page advertising.

. Designed and created advertisements

. Collaborated with clients to review current advertising and discuss

proposed advertising.

. Audited invoices

. Negotiated settlements for errors and omissions.

. Processed Monthly billing and Quarterly commissions

Gem Recovery Systems, Totowa NJ

1988 - 1998

Office Manager

Responsibilities:

. Accounts Receivable

. Trust Statements

. Assisted debtors with insurance issues

. Reconciled debtor balances

. Monthly reporting

. Collection calls

COMPUTER SKILLS:

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher,

Microsoft FoxPro, Seibel, SAP, Adobe Illustrator, Adobe PageMaker, Adobe

Photoshop, MYPS

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