Sales Representative

Sean Gaffney

*** * *** *** *******, WI ***** 262-***-**** *************@*****.***

SUmmary of Qualifications

Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or

services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control

systems

Customer and Personal Service Knowledge of principles and processes for providing customer and personal

services. This includes customer needs assessment, meeting quality standards for services, and evaluation of

customer satisfaction

Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance

Skills Profile

Repairing Repairing machines or systems using the needed tools

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Active Listening Giving full attention to what other people are saying, taking time to understand the

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points being made, asking questions as appropriate, and not interrupting at inappropriate times

Equipment Maintenance Performing routine maintenance on equipment and determining when and

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what kind of maintenance is needed

Troubleshooting Determining causes of operating errors and deciding what to do about it

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Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working

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properly

Education

Universal Technical Institute 2007 2009

Glendale Heights, IL

- Automotive Diesel Technology/Technician

Employment History

3/11/2013 9/16/2013

Taylor marketing group

Manager and Sales Representative

Chicago, IL

- Resolve customer complaints regarding sales and service

- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs

- Review operational records and reports to project sales and determine profitability

- Monitor customer preferences to determine focus of sales efforts

- Confer with potential customers regarding equipment needs and advise customers on types of equipment to

purchase

6/8/2009 12/24/2012

A-L Equipment

Industrial Machinery Mechanic

Glendale Heights, IL

- Disassemble machinery or equipment to remove parts and make repairs

- Clean, lubricate, or adjust parts, equipment, or machinery

- Examine parts for defects, such as breakage or excessive wear

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