Customer Service Manager

** ******** ******* ** *** * Ridgeway VA *****

681-***-**** **********@*****.***

Monica C. Martin

Objective

Seeking a position that values my potential and also to gain new experience in a customer service/retail

position.

Skills and Qualifications

Keyboarding Skills: 36 wpm

Excellent Communication Skills

1 year of Secretary experience

5 years of Customer Service experience

People person; very friendly and patient

Organized and focused

Dependable

Work of experience

June 2004 - July 2007 Subway Martinsville, VA

Sandwich Artist

Open restaurant; prepare food and bread to be served

Keep store clean and stocked

Unload and organized delivery

Assist with making the schedule

August 2006 - May 2007 Disability Services (ODU) Norfolk, VA

Secretary / Customer Service

Answer telephones

Schedule appointments for students to see counselor

Organize files and charts

July 2007 - December 2007 Startek Collinsville, VA

Customer Care Representative

Take calls for AT&T

Order products

assist customers with paying and reviewing their bills

assist customers with technical difficulties

set customers on new rate plans

add features to a line

August 2008 - October 2008 GSI Martinsville, VA

Customer Care Representative

Take inbound calls for American Eagle Outfitters

Place orders for items online; assist customers with finding tracking information for the orders

February 2009-August 2009 Citi Cards McLeansville, NC

Collections Representative

Collector for Sears Consumer

Assist card members with options to help bring their account current

Inform card members of the status of their account

September 2012-February 2012 TeleTech At Home

Cutomer Service Representative

Place orders for Best Buy

Assist with tracking orders

Inform customers of item availability

February 2012- Present TelVista Danville, VA

Home Service Consultant

Assist moving customers with setting up cable, phone, and internet service

Confirm electricity account

Education

2002 - 2006 Bassett High School Bassett, VA

Advanced Diploma

Honors English, Math, History, Science

GPA 3.6

2006 - 2007 Old Dominion University Norfolk, VA

General Studies

Honors English, Math, History, Science

Information Technology

2012 - Present University of Phoenix

Healthcare Administration

GPA 3.6

REFERENCES

Courtney Davis Co-Worker 276-***-****

Breanna Brown Friend 336-***-****

Christina Watson Manager 757-***-****

Lisa Miller Manager 276-***-****

Monica Labrada Co-Worker 252-***-****

Sheryn Milton Director 757-***-****

Contact this candidate