Melissa Borges

**** ***** ********* #***, ******** City, CA 91950

619-***-**** aca0qn@r.postjobfree.com

EMPLOYMENT HISTORY:

Executive Administrative Assistant

YMCA of Greater New York - Long Island City YMCA

May 2012-October 2013

Administration Management

• Develop and implement branch fundraising campaign; administer fund development department and budget.

• Oversee Executive Director’s calendar: interviews, meetings and out of town travel arrangements.

• Supervise and mentor Administration Intern. Supervise staff, members/participants, and facility during manager-on-duty shift.

• Oversee maintenance of office equipment and responsible for supply inventory.

• YMCA liaison to Board of Managers, Community Boards and Neighborhood Chamber.

Accounting

• Manage and reconcile supply vendor accounts, Executive Director’s business credit card, and personal YMCA credit card.

Special Events

• Annual fundraising gala project manager. Create and oversee party rental program and budget. Assist in planning staff special events.

Marketing/Communications

• Create forms, flyers, newsletters, emails, etc. using YUSA extensive branding guidelines.

Administration Specialist I – Human Resources/Accounting

YMCA of San Diego County - Border View Family YMCA

November 2009-March 2012

Human Resources

• Recruitment: Responsible for recruitment process from posting position on company website to conducting new hire orientation.

• Payroll Manager: Process, audit and sort bi-weekly timecards.

• Employee Relations: Bi-annual staff evaluations, counseling statements, and terminations.

• Staff Development: Train and supervise administration staff and volunteers. Plan and conduct quarterly all staff meetings focusing on

recognition, safety training and reviewing policies and procedures. Organize staff holiday celebrations.

Administration Management

• Assist in developing and implementing branch operating plan.

• Troubleshoot point of sale software. Supervise front desk an fitness staff during manager-on-duty shift.

• Staff liaison to branch Board of Management.

Accounting

• Process accounts payable: money transfers, check requests, cash advances, end of day report, bank deposit, and end of month reports.

• Data entry for accounts receivable: program registrations, program fees and donations.

Financial Development

• Organize and assist with fundraising trainings. Serve as staff liaison to volunteer fundraisers.

• Responsible for fundraising data entry, statistic reports, weekly status report emails, invoicing, recognition, etc.

• Organize kick-off and closing celebrations along with 5 weekly report parties

Office Administrator II: Fundraising, Marketing & Communications, Program Development

YMCA of San Diego County (Corporate Office)

December 2007-November 2009

• Assist with Annual Support Campaign.

• Coordinate special events: Annual Meeting, Heritage Club Dinner, Top Leadership Workshop, Membership Institute, etc.

• Assist with program planning and implementation: Character Development essay and poster contest; Activate America (i.e. America on

the Move Week and Healthy Kids Day planning and media coverage); January Membership Drive statistical reports; San Diego Padres

Charity Tickets; etc.

• Create and track email marketing pieces. Edit and distribute press releases to media. Monitor media coverage and obtain media clips

• Create online program surveys and compile data. Create program brochures. Coordinate monthly program cluster meetings.

Office Administrator II: Human Resources

YMCA of San Diego County - Copley Family YMCA

January 2007-December 2007

Accounting: Process accounts payable and accounts receivable

Human Resources:

• Responsible for record keeping and distribution of incoming applications. Administer branch new hire orientations.

• Process branch payroll.

• Process workers compensation instant reports.

Supervise Front Desk Staff:

• Conduct point of sale software training.

• Provide back-up customer service (resolve CCC and membership problems).

• Program registration. Process refunds. Run rosters for fitness classes.

Annual Support Campaign:

• Help raise funds to meet branch’s Annual Support Campaign goals.

• Provide administration support for board of management and YMCA special events (i.e. Civic Tribute, golf tournament, staff recognition

meetings, etc).

Student Work

University of Hawaii at Manoa, Honolulu, HI

December 2004-August 2006

• Office Manager: Responsible for office administration and assistance to board members (reservation making, record updating, data entry,

meeting minutes, making calendar of events, putting information packages together).

• Staff Writer: Write feature articles for Ka Leo o Hawai’i newspaper.

• Accounts Director: Monitor KTUH expenses and make purchases.

• On-Air DJ: Conduct a 3 hour on-air radio show.

• Student Assistant: Administer exams and assist with general office administration.

Sales Associate

American Eagle Outfitters, Honolulu, HI

March 2005-October 2005

• Assist with in-person and over-the-phone customer service, monitored fitting rooms, stock checks and floor set.

• Responsible for balanced cash drawer throughout shift and assist manager on duty reconcile cash registers at closing.

Office Assistant – YMCA Summer Day Camp

YMCA of San Diego County - La Jolla YMCA

May 2002-August 2005 (summer job)

Tele-Market Researcher (interviewer) and Quality Assurance Senior Interviewer

MDI Interviewing Services, Chula Vista, CA

November 1999-July 2001

PROFESSIONAL SKILLS

Computer (PC & Mac):

• Microsoft: Word, Excel, Powerpoint, Outlook, Publisher, Photoshop Elements.

• YMCA Software: Z-term/CCC, Sharepoint. (intranet)

• Human Resource Software: Ceridian, Kronos (time and attendance software)

• Marketing Software: Exact Target, Cision (media relations software), LeapFTP (file transfer protocol software).

• Internet: Zoomerang (online survey/questionnaire software), introductory HTML, search engines.

Bilingual: English and Spanish

Multi-line phone and tele-recruit experience

EDUCATION

San Diego Mesa College, San Diego, CA

AA Transfer Studies

University of Hawai'i at Manoa, Honolulu, HI

BA in Journalism/Minor in English

References upon request

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