Human Resources Customer Service
Resume:
Berhanu Balcha
Human Resource at TechnoServe
aca0pg@r.postjobfree.com
Summary
I am highly motivated HR Professionals
Experience
Human Resource at TechnoServe
October 2012 - Present (1 year 2 months)
Work with HR team to review and edit correspondence and draft letters, Work with the recruiting team to
post jobs, screen resumes and schedule candidates and meetings, Assist with getting employees data from the
global field offices and assist with the enhancement of TechnoServe’s HR systems and processes, Assist with
data entry and tracking HR data and processes, Create documents, including those generated in Excel
spreadsheets, Assist Recruiting team as required particularly with tracking and generating hiring metrics,
Research specific HR-related issues such as country-specific labor codes, immigration/visa issues, etc.
Special research projects as assigned
Facility Specialist at Colonial Parking
2013 - 2013 (less than a year)
Facility Specialist at Colonial Parking
2013 - 2013 (less than a year)
Project Coordinator at Temesgen Ethio Market
December 2011 - May 2013 (1 year 6 months)
Set up accounting system for business start-up, Create and implement excel spread sheet for daily cash
register, create budget tracking database system, design system to collect, organize and display, Inventory and
sales, Programed cash register and create a link with main computer system, create a power point slid to
display store items and work as customer service representative.
Human & Organizational Development Manager at EngenderHealth, Addis
August 2010 - June 2011 (11 months)
Provide Human Resource Generalist duties to ensure the effective delivery of HR transactions through the
HR Services Center; Responsible for the delivery of field HR services to assigned location associates and
leadership teams, including new hire orientation, recruiting, terminations, performance management,
communication planning, talent assessment, coaching, and facilitation. Partner with department managers to
drive effective workforce planning and training. Maintained effective labor relations in union facilities
through relationship management. Provided guidance in formulating organization level staff & organization
development initiatives so that EngenderHealth Ethiopia was staffed with the necessary skills and
Page1
competencies. Analyzes human resource and employment data to recognize trends and draw conclusions in
the HRIS.
Achievements: Reduced staff turnover by 35%, reduced recruitment cost by 25%
Human Resource Specialist at International HIV/AIDS Alliance
December 2009 - July 2010 (8 months)
Implemented human resources Generalist Services by providing human resource Support to managers,
including talent acquisition, staffing, employment processing, compensation, health and welfare benefits,
training and development, records management, safety and health, succession planning, employee relations,
and retention. Completed special projects by clarifying project objectives, setting timelines and deliverables,
conducting research, developing and organizing information, and completing transactions. Prepared reports
by collecting, analyzing, and summarizing data and trends.
Achievements: Provided training for 189 HR officers working for the partner organizations, reduced
recruitment cost by 30% and developed internal procedures for 58 partner organizations
Human Resource Manager at Plan International
December 2007 - November 2009 (2 years)
Led the effective implementation of human resources strategies, systems, processes and tools. Ensured
compliance with all applicable laws and corporate policies/guidelines. Responsible for the recruitment and
development of site Human Resources officers and project managers. Served as the point of contact for all
division HR issues to ensure compliance with company policies. Oversaw all division recruitment efforts:
monitored turnover by region, conducted analysis and worked with HR officers to implement programs to
reduce staff turnover. Partnered with the Benefits department to insure that employee benefits and enrollment
plans were communicated in a timely and effective manner.
Achievements: facilitated training opportunity for 5 branch HR officers, reduced staff turnover by 45%,
reduced employment process period from a maximum of 6 months to 2 months, reduced recruitment cost by
52%.
Senior Administration & Human Resource Manager at FARM Africa
November 2006 - December 2007 (1 year 2 months)
Created the organization’s recruitment and selection plan, conducted interviews, posted open positions and
extended employment offers. Guided managers and other employees in matters related to career development,
staffing initiatives, employee relations, ethics, and performance management. Planned and coordinated
central human resources activities related to seasonal hiring, layoffs, and pay rates. Oversaw specific human
resources functions including personnel records processing and job applicant interviewing. Investigated and
reported industrial accidents and workers compensation claims. Managed all aspects of housing programs.
Achievement: revised the internal procedure of the organization within 6 months and trained and promoted
assistant to managerial position
General Administrator at MSF- Holland International
March 2001 - December 2006 (5 years 10 months)
Responsible for providing support to Managers in relation to Human Resources and Administration including
Page2
Recruitment, compensation Management, benefits, and program management. Prepared employees for
assignments by establishing and conducting orientation and training programs. Ensured accurate records were
maintained related to agreements involving MSF staff, property, and project activities, and ensured revisions
as necessary.
Responsible for coordinating all purchasing for projects by identifying needs, sourcing suppliers, preparing
purchases and ensuring that the Field Administrator was provided with sufficient notice to request cash.
Reconciled inventory and delivery in conjunction with organization’s goals and objectives. Maintained
general store and fleet upkeep.
Achievement: reduced staff turnover by 32%, reduced recruitment cost by 28%, completed 98% of
performance evaluation process, trained 4 Assistant Administrators & promoted them to Administrator
positions
Driver Logistician/Liaison Officer at Save the Children International
October 1987 - February 2001 (13 years 5 months)
Providing support within the transportation system of the organization with specific responsibilities for
supervising and directing all organization drivers; providing weekly and monthly schedules, train drivers on
insurance policy, rules and regulation of the organization, safety procedures, identifying training
requirements, and maintaining required documentation for audit in compliance with country certification and
District/State/Federal requirements.
Courses
Post Graduate Diploma, Computer Science
HiLCo Computer Science College
Computer Scince
Bachelors Degree, Social Studies; Business English
Addis Ababa University
Social Science
Certificate, Human Resources
Management/Personnel Administration, General
Prince George's Community College
Human Resource Management
Master of Business Administration (MBA), Business
Administration and Management, General
Indira Gandhi National Open University
Business Administration
Page3
Languages
Amharic (Full professional proficiency)
English (Full professional proficiency)
Skills & Expertise
Event Planning
Strategic Planning
Microsoft Excel
Public Relations
Event Management
PowerPoint
Customer Service
Project Management
Microsoft Word
Computer Skills: Nuview, Talentquest, Taleo,
ABRA HR Software, proficient in Mic
Education
Prince George's Community College
Certificate, Human Resources Management/Personnel Administration, General, 2012 - 2012
Indira Gandhi National Open University
Master of Business Administration (MBA), Business Administration and Management, General, 2010 - 2011
HiLCo Computer Science College
Post Graduate Diploma, Computer Science, 2006 - 2008
Addis Ababa University
Bachelors Degree, Social Studies; Business English, 1996 - 2003
Page4
Berhanu Balcha
Human Resource at TechnoServe
aca0pg@r.postjobfree.com
Contact Berhanu on LinkedIn
Page5
Contact this candidate