Technology, Business Processs, Change Management, PMP Professional

MARCANTHONY SALVATINI, PMP - Operations & Technology Executive .

Consulting & Project Management . Process Architect . BPM. BPO . Sales .

SME in all Insurance Products (P&C, Life, Annuities, A&H, Reinsurance, and

Healthcare)

90 West Rich Street . Columbus, OH 43215

Tel 1-847-***-**** (M) 1-614-***-**** (O) . **********@***.***

Accomplished Senior Operations and Technology Executive with expertise in

Insurance technology, operations management, merger integrations, project

management and Private Sector & Federal Government business development.

Possess an organizational intuitiveness and laser focus on the critical

validity of strategic planning and developing solutions that consistently

surpasses company and client expectations. Demonstrated expertise in the

full insurance value chain including: (P&C-Commercial & Personal, L/H,

Annuities/Pensions); merger integrations; project and program management;

Sales; and BP/ITO. A leader in Change Management, responsible for

technology and culture change initiatives and able to foster team

empowerment and accountability in a global delivery model, resulting in

dramatic leaps in productivity, profitability, and customer satisfaction.

. Sophisticated operations management skillset providing the technological

and ideological foundation for aggressive solutions to today's complex

global business demands. Effective at utilizing technology to leverage

business processes to achieve business strategy.

. Tactical leadership prowess with the ability to build enlightened and

focused teams in a global delivery model; ready to function.

. A creative problem-solver who envisions smart solutions and executes with

importance across the organization.

. Uncompromising integrity and work ethic.

. Successful in expanding footprint for existing clients in the Insurance

and Financial Services space through new operating architectures and

technologies both internally and on a Global basis

. Current on new technology and platform market offerings on a global basis

for all functions within the value chain including TPA's, Claims

administrators, MGU's, insurance companies, and the interfaces with

carriers, HC Payers, and regulatory agencies.

Key Qualifications

Strategic Planning . Financial Planning . BPR . BPO . ITO . Sales . Claims

& Policy Administration Technology (Custom and COTS) . Process Improvement,

Reengineering and Transformation . Requirements Identification . Program &

Project Management . Change Management . Operational Streamlining . Shared

Services . Policy Development . Profit Improvement . Structuring Startup

Operations . Executive Leadership . Management Consulting . Six Sigma .

M&A Integration . Private & Public Sector Business Development . Solution

Development . SAP . Project Management . Reinsurance . HC Payer Operations

. Global Service Delivery Model . Cloud. Converged Infrastructure

Career Highlights

Wipro Technologies, Columbus, OH October 2012 - Current

A provider of technology services, including solutions/architecture,

application development, ITO and BPO to support the operations of existing

clients. A recognized Tier 1 India Technology Company with 130,000+

employees in 74 countries, generating in excess of $7B in revenue.

Insurance Consulting Partner - North America

Leverage deep domain knowledge, experience, and expertise to expand Wipro's

solution offerings beyond BPO and ITO for the insurance industry in North

America. This includes deep domain expertise and industry relationships to

better understand and support business strategies and industry challenges;

developing new or changed operating architectures; and utilization of

emerging technologies such as cloud, mobile, and structured/un-structured

data needed to support more robust and predictive analytics required by the

industry. Expand Wipro's US footprint with existing clients through

demonstrated intellectual capital in the insurance space as well as attract

new clients and provide needed expertise to create resonating value

propositions. Collaborate with other Wipro BU's to develop operating and

transformational architectures; utilize advanced technologies for insurance

firms so they can better address current capital market, demographic,

legacy modernization and global expansion issues facing the industry.

Hewlett Packard, Columbus, OH May 2011 - July 2012

A provider of technology services, including solutions/architecture and

application development and supporting technology hardware to support

transformation of existing industries. The Leading Global Technology

Company with 300,000 employees in 194 countries.

Technology Consulting Principal - Insurance and Financial Services

Leverage extensive knowledge, experience and expertise as an SME to develop

technology solutions for the insurance vertical, including emerging

technologies such as cloud and mobile; seek strategic US acquisitions;

manage key-must grow accounts with a P&L of $150M. Develop new operating

and transformational architectures for insurance firms to address current

economic and global expansion issues utilizing new technologies, shared

services, and modernization of existing value chain.

Key highlights

Assisted in the startup of HP's Vertical Consulting organization. Managed

the P&L for all HP's technology engagements from Cloud to Transformation in

8 of 10 top US domiciled insurers and 23 insurance accounts overall.

Infosys Technologies, Lisle, IL September 2010 - April 2011

A global service provider of technology, business, and BPO, including

solutions/architecture development, and application development

outsourcing, staff augmentation, and thought leadership with 200,000

employees and $7 BM sales Globally.

Principal & Client Account Executive- Insurance, Financial Services and

Life Sciences

Leverage insurance and technology expertise as an SME to develop solutions

for the insurance vertical; seek strategic US acquisitions; help drive

expansion into the public sector, and manage key-must grow accounts with a

P&L of $40M. Develop and implement new operating architectures for

insurance firms to address current economic and global expansion issues

utilizing new technologies, shared services, ITO, BPO, and modernization of

existing value chain.

Key highlights

Expanded Infosys footprint in key accounts from $7 to $21M. Developed the

future state Technology architecture, including how to transform and re-

platform the core Policy and Claim administration systems for one of the

top 10 US P&C insurers.

Numeric Technologies, Warrenville, IL January 2010 - September 2010

A provider of SAP Gold Partner technology services, including

solutions/architecture development, and application development

outsourcing, with 800 employees and $40M sales.

Director of Sales- Insurance & Financial Services

Leverage extensive expertise in insurance and FS firms which have installed

SAP as their financial and/or operational platforms to provide Numeric's

SAP expertise in support of application capability extensions and support

for existing initiatives on a global (on-site/off shore) managed services

model.

Key highlights

Secured business relationships and sales with 2 of 6 Insurance companies in

the US which utilized SAP.

Keane Inc., Boston, MA February 2006 - December 2009

A provider of professional services, including consulting, operational

solutions/architecture development, and business process outsourcing, with

12,000 employees and $1B sales.

Senior Principal - Insurance, HC Payer, and Financial Services Vertical -

Private/Public Sector

Leveraged extensive expertise in all facets of insurance and financial

operations and technology to orchestrate business solutions for clients in

the private and public sectors. Worked closely with key client stakeholders

to gather requirements and deliver management consulting solutions,

including business process reengineering, BPO, and ITO which best aligned

with client's strategic objectives. Subject matter expert on the Federal,

state, and local government insurance markets; collaborated with Federal

agency directors to develop solutions in response to existing and pending

insurance regulation/legislation. Drove business development in the public

sector by developing and submitting responses to governmental RFPs.

Trained, mentored, and directed 25 professional staff members in executing

and delivering robust client solutions.

Key highlights

. Established the corporation's insurance vertical, securing more than

$10M in consulting revenue with new clients by leveraging extensive

business development expertise within the insurance industry. Also

developed BPO revenue of >$1 million/year, with a $40M P&L.

. Developed and implemented transformational operating architectures for 5

clients, resulting in reducing operating expenses 5-8% and increasing

revenue 10+%.

. Expanded service offerings for existing insurance clients from solely

ITO solutions to business transformation, business process

reengineering/management, BPO and introduction of emerging technologies,

resulting in a robust, comprehensive practice. Expanded vertical clients

from 2 to 14.

. Transitioned solution expertise to the Public Sector, Federal Systems

Business Development working within DOL, DOJ, VA, PBGC, and SEC. In-

flight deal values as Insurance BD Lead of $260 M.

. Created transformational operating architectures to support several

clients' transformational business strategies. This included plan and

project development across people, process, technology, sourcing

strategy (BPO/ITO) and change management for Claims and Policy systems.

(GuideWire, SAP, and off-shore developed platforms) Reduced clients

operating costs 25%/annual on average: Client companies included Hanover

Insurance, Hartford Insurance (Life), One Beacon Insurance, Liberty

Mutual, Manulife, National Life of Vermont, State Farm, Countrywide,

American Family, and several others.

Sienna Limited, Bannockburn, IL February 2002 - February 2006

Boutique Professional services firm specializing in transformational

business process redesign for clients in the financial services industry,

and support to the re-insurance industry-foreign and domestic.

Vice President . Consulting Partner

Consulted with clients in professional services and insurance industries to

create custom business process reengineering, shared services, and

management solutions. Conducted reinsurance claim audits, analyzing

financial experience to assess treaty experience, and negotiating treaty

commutations as required. Reviewed regulatory and compliance procedures for

the clients of numerous professional services firms, ensuring alignment

with Sarbanes-Oxley. This was a boutique company with a dozen specialized

consultants, representing such clients as Zurich, AXA, American Re/Munich

Re, Home Insurance, London Markets and Allstate and others.

Key highlights

. Directed the implementation of a reinsurance system for several

international insurers, to assess treaty experience and pricing

adequacy. Resulting in direct savings of ceded claims of $55 Million USD

. Created transformational operating architectures to support several

clients' transformational business strategies. This included plan and

project development across people, process, technology, sourcing

strategy and change management

. Developed new insurance client engagements at Zurich, American Re, and

Home for BPR, Imaging & Workflow technology; new Claims Systems; Group

Health

. P&L responsibility of $18M

Zurich North America, Schaumburg, IL January 1997 - February 2002

Z-NA is the Insurance and financial service sales and servicing division of

the global insurer Zurich Financial Services, with 14,000 employees and

$14B sale in the US.

Senior Vice President, North American Operations

Managed all insurance operations and technology initiatives for the new

Zurich North America entity, including rating, policy administration,

customer call/care centers, human resources, third-party administration

oversight/auditing, premium audits, directed business claims processing,

and statistical entry. Spearheaded the development and execution of

reengineering/quality control initiatives and corporate systems project

management, ensuring alignment with corporate objectives. Administered a

budget of more than $180M and oversaw 11 VP-level direct reports managing

the activities of more than 3,500 employees in 64 locations and development

centers across the United States.

Key highlights

. Architected and executed the merger of five separate insurance

companies under one operating system to create Zurich North America;

initiated new operating processes including imaging, automated

workflow, intelligent decision-making, new single claim and product

line - policy systems, metrics, data integration and activity-based

cost analysis that saved $150M in operating expenses within one year

of the announced merger.

. Successfully controlled costs and expenditures by developing and

implementing the Shared Services operation and systems platform.

Direct annual savings of $60 Million/yr in operating expenses

. Successfully implemented SAP installation on time and under budget .

. Developed Shared Services operation consisting of Agreements, Activity

Based Costing, Reporting, Budgeting, Forecasting, etc. Resulted in

reducing annual corporate expenses from 32% of revenue to 19%

. Developed Financial Forecasts for two multi-billion dollar merger

integrations pre/post merger including financial and SOX compliance

audits post merger. Achieved targeted results in both merger

integrations.

. Architected a new claims technology and supporting processes resulting

in a paperless environment in 2.5 years, saving 5 % of ULAE.

. Managed all Call Center processes and technology for Policyholder and

Claims services.

Additional Experience

CNA Insurance Companies, Chicago, IL

November 1977 - December 1996

Vice President, Operations and Systems,

The Insurance and financial services sales and servicing of the CNA

Financial Services holding company with 14,000 employees and $12B sales.

. Designed developed and implemented new technology and operating

platforms for all enterprise wide Policy, Claim, AR, and Reinsurance

Systems.

. Helped grow Revenue from $300 M to $2.5 B in 4 years, without

corresponding increase in expense ratio.

. Managed all functions within the Insurance value chain for all lines

of business (Life, A&H, Surety, Health, P&C (Personal & Commercial),

Specialty, Reinsurance-Treaty & Facultative)

. Developed and managed all TPA and MGA relationships and technology

needs for CNA businesses.

Education . Professional Development

M.Ed., Pennsylvania State University, University Park, PA

B.A., Pennsylvania State University, University Park, PA

AAM, (Associate in Technology Management) - Insurance Institute of America

PMP, Villanova University

SPECIALIZATIONS

. Master of Re-Engineering - MIT-Sloan School; Hammer Institute

. Certification - Leadership Development - Northwestern University-Kellogg

Graduate School of Business

. Member - Project Management Institute - Certified PMP

. Six Sigma - Black Belt

. Publications - Predictive Analytics and the Impact to the Insurance

Industry

United States Army Veteran - Honorable Discharge

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