JANICE KENDALL

***** ******** ***

Rancho Cucamonga, CA 91739

E-mail: aca0bl@r.postjobfree.com

Tel: 909-***-****

OBJECTIVE:

Seeking position within your firm that allows me to utilize my

Paralegal, Mediation,

Banking skills, as well as, extensive Customer

Service experience.

COMPUTER SKILLS:

Microsoft Word Office Suites: Word, Excel, Outlook, PowerPoint,

Access, Publisher, & OneNote.

LEGAL SKILLS:

Criminal Law Procedures, Contracts, Computers in office

environment, Research & Writing, Torts, Family Law, Real Estate

Property Law, Probate, and Civil Litigation.

EMPLOYMENT:

2008-2012 Mortgage Counselor

Self Employed

. Counseled and resolved client loans in default with lender, in

order to allow clients to keep their homes or sell to prevent

foreclosure.

2006-2008: Mediator/HUD Housing Counselor

lnland Fairhousing & Mediation Board, Upland, CA

. Resolved Landlord & Tenant issues, via office, telephone, and in

court; also, mediate Small Claims issues in court.

. Counseled clients on Reverse Mortgages, Homeless, and Mortgage

Default.

. Taught the First Time Home Buyer programs, and produce the

quarterly report for HUD.

2000-2003: Mortgage Collection/Counselor Officer

Wells Fargo Home Mortgage, San Bernardino, CA

. Assisted clients bring their loans current. Qualified clients

for plans that would permit them to keep or sell their home and

prevent foreclosure. Made outbound and accepted inbound

collection calls to bring loan current.

1999-2000: Customer service Representative

Sears Credit Department, Rancho Cucamonga, CA

. Established eligibility for credit cards, resolved issues, and

repairs to credit bureaus.

1995-1996: Payment Authorization Supervisor

Wells Fargo Bank, AZ (Formerly First Interstate Bank)

1989-1995: First Interstate Bank, CA

. Assisted in writing procedures for states daily workflow; done

on-line, and balance G/L daily.

. Investigated and determined, pay or decline checks or debits

kick-out for possible forgery review.

. Worked with Private Banking Officers and Client Services to

resolve their client issues.

EDUCATION:

07/2009: California Department of Insurance/Licensed Life-Only

Agent

10/2005: Associate Degree in Paralegal Studies

Platt College, Ontario, CA

1993: Certificate - Achieving Extraordinary Customer Relations

Kaset International Program, Los Angeles, CA

1993: Certificate - Achieving Increasing Human Effectiveness II

Edge Learning Institute, Los Angeles, CA

1985: Certificate - International Banking

American Institute of Banking, New York, NY

1976: Certificate - Secretarial Skills

Goodwin Technical School, St. John's, Antigua, W.I.

1975: G.C.E. O Level & A Level (Associate Degree)

Antigua Pilgrim High School/University of Cambridge, London

REFERENCES: Available upon request.

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