Customer Service Development
Resume:
Stacie J. Mahaffey, M.Ed, LSW, FAPA
BWC-Certified Provider -Transition Counselor
**** ******* **., ********** ** 43701 **************@*****.*** 740-***-****
OBJECTIVE
Crisis Intervention Specialist
Effectively respond to persons in need with comprehensive assessment, counseling, and intervention
Provide skillful and compassionate guidance, education, and communication for individuals and families
PROFESSIONAL EXPERIENCE
PEAK PERFORMANCE OF CAMBRIDGE, LTD, Cambridge Ohio 2013 - present
JOB SEARCH JOB DEVELOPMENT SPECIALIST/COUNSELOR
Counseling - Life skills, life transition, career and home balance
Review Functional Capacity, Rehabilitation and BWC Assessments
Advise clients regarding job preparation and transition to work
Provide training for job search, resume development, interviewing
Research labor statistics and job classification for trends, wages, duties
Collaborate with client, medical and agency professionals
Advocate for client rehabilitation, strengths, desire for work, opportunities
ZANE STATE COLLEGE, Zanesville Ohio 1990 - 2012
DIRECTOR OF STUDENT SUCCESS CENTER (1997 – 2012)
Staff Leadership
Hiring, training, evaluation, and staff development
Supervision, strategic planning and continuous improvement
Foster team cohesiveness and collaboration with external departments
Zane State College Personal Counselor (non-academic)
Crisis, threat, and intervention counseling
Mediation for staff, faculty, and students
Coaching for personal and professional development
Behavioral Intervention Team Zane State College (ZBIT)
Facilitate ZBIT alerts; investigate incidents and conduct interviews with Security Director
Conflict resolution, mediation, disciplinary recommendations, referrals
Follow-up counseling, support and evaluation of resolution
Disabilities, Special Needs
Evaluate legal documents for accommodations and compliance with ADA
Coach, assist, and support students with various personal needs and legally defined disabilities
o Physical limitations
o Health, disease, disorders, medical conditions
o Emotional, mental and behavioral health
o Learning and developmental difficulties
Stacie J. Mahaffey, M.Ed., LSW, FAPA continued
Assessment, Advising, Placement, Interventions
Testing, interpretation, course placement
Academic advising, orientation, registration
Disciplinary and behavioral interventions
Probation, dismissals and readmissions
Budget management
ZANE STATE COLLEGE, Zanesville Ohio
COLLEGE TRANSITION SKILLS TRAINER (1990 – 1997)
Keys Program
Program and curriculum development, implementation; instruction, evaluation
Planning, recruitment, vocational and academic assessments
Instruction, advising, registration
Counseling, support, case management services
MID-EAST OHIO VOCATIONAL SCHOOL, Zanesville Ohio 1987-1990
CAREER EDUCATION DIRECTOR (1988-1990)
Career Education and Resources
Recruitment and outreach to local school districts – K-12
Preparation of grant proposal; developed and marketed new program
Implementation of Career Education Library, presenter
ADULT EDUCATION TRANSITION COORDINATOR (1987-1988)
Career and Job Skills Training; Assistant Family Life Coordinator
Program and curriculum development; coordinated open entry and access
Vocational and academic assessment
Instruction, evaluation
CENTRAL OHIO RURAL CONSORTIUM, Zanesville Ohio 1985-1987
PROGRAM ADVISOR/JOB DEVELOPER
7001 H.S. Drop-out Program
GED preparation, advising, instruction, counseling
Student and community activities
Job development with employers and placement for youth
MUSKINGUM COUNTY JUVENILE COURT, Zanesville Ohio 1983-1985
COMMUNITY SERVICE PROGRAM COORDINATOR
Community Service Alternative Youth Program
Developed and implemented Muskingum County Community Service Program
Initiation of alternative strategies to meet juvenile delinquent probation
Collaboration with Judge, Probation Officers, schools, community
Stacie J. Mahaffey, M.Ed., LSW, FAPA
EDUCATION
ASHLAND UNIVERSITY Master’s in Education, Curriculum and Instruction 1994
THE OHIO STATE UNIVERSITY Bachelor - Family Relations/ Human Development 1983
STATE OF OHIO Licensed Social Worker 1986
CHAIR ACADEMY FOR LEADERSHIP AND DEVELOPMENT Graduate 2008
AMERICAN PSYCHOLOGICAL ASSOCIATION Diplomat 1999, Fellow 2006 1999
LEADERSHIP
STRATEGIC PLANNING -Institutional and Departmental
AQIP – Core team in implementation year; leader of staff advancement development
ACHIEVING THE DREAM, Tri-Chair; Leader for three ATD interventions
FOUNDATIONS OF EXCELLENCE, Core team and Philosophy sub-committee chair
DEVELOPMENTAL EDUCATION INITIATIVES (DEI) – Gates Grant Strategic Team
BEHAVIORAL INTERVENTION TEAM
ACADEMIC AFFAIRS – Student Services Representative
QARTER TO SEMESTER CONVERSION – Integrated of advising/program transitions ADULT BASIC LITERACY EDUCATION (ABLE) PARTNERSHIP – Collaboration
PRESENTATIONS
Developmental Education Conference – Intrusive Advising and Intervention – West Virginia .
Achieving The Dream Strategy Institute – Student Success and Iintervention California, Indiana, Texas
Business Women Association, Zanesville Ohio – Color Personality Assessment
Behavioral Intervention Protocol – Professional development, all Zane State employees
Advising Training – Zanesville and Cambridge campuses
Student Services Staff Retreat – customer service; testing/interpretation/orientation protocol
Personal Touch Philosophy – Professional development, all Zane State employees
Adjunct Faculty Orientations – Annual fall development and all new hire orientation
Noel-Levitz National Conference- Identification and intervention for Appalachian students at risk
PROFESSIONAL ASSOCIATIONS
APA American Psychological Association
NACADA National Academic Advising Association
OHAAA Ohio Academic Advising Association
NABIT National Association of Behavioral Intervention Teams
NASW National Association of Social Workers
AHEAD Association on Higher Education and Disability
CHAIR LEADERSHIP ACADEMY Leadership Training for Post-Secondary Leaders
NACBT National Association of Cognitive-Behavioral Therapists
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