Manager Desktop Support

Roger Lewis Breakspear

*****.**********@*******.*** Mobile: +1-587-***-****

https://ca.linkedin.com/pub/roger-breakspear/11/a17/6a6

MANAGER/DIRECTOR OF TECHNOLOGY

IT manager/executive with proven success innovating state of the art solutions on time and under budget. Effectively use technology to increase profits, productivity, and competitive edge while simultaneously delivering significant reductions in the cost of doing business.

Business-oriented IT professional with hands-on experience championing business process improvements /cost reduction and identifying the most cost-effective, value added IT solutions all while delivering service beyond expectations, and manager of small and large-scale budgets IT projects, consistently producing quality deliverables on schedule and on budget. An effective, articulate and proactive communicator who readily gains the confidence and respect of senior executives, clients direct/indirect reports, vendors and stakeholders; recommend solid long-term solutions while fostering peak accountability and integrity.

Core Competencies:

Strategy Enhancement: Identifying growth opportunities, expanding innovative programs, determining strategies for advancement, and converting them into action plans

Leadership: Mentoring, training, and recruiting technical and supportive resources

Project/Technical Management: Analyzing needs, identifying solutions, executing pre-project work, developing processes and procedures defining and piloting projects, implementing solutions managing budgets and deadlines – all while ensuring project consistency and quality with an expertise in implementing, technology and integration projects.

TECHNOLOGY SKILLS SUMMARY

Platforms: Microsoft Windows, Azure, Android, BES, Apple IOS, MAC, Office 365, Hyper V, VMware, Citrix

Hardware: Network, Routers, Switches, Wireless, SAN (Nimble/EMC/NetApp/HP 3Par), Storage Arrays, Fiery controllers, HP, Dell, Plotters

Backup Solutions: Veeam, Symantec, HP Data Protector,

Software: Microsoft Office Suite, Open Office, Sharepoint, MS Project, Veeam

SIGNIFICANT CONTRIBUTIONS

Creation and Incorporation of a new and remote office into IT infrastructure

Development of a Document Management System with WBLI and Flagstone Mgmt Services global platform.

Deployment of New Backup environments for Virtualized Environment, Veeam (Nine Energy/Flagstone

Development and Deployment Trouble ticketing system

Creation and Implementation of a global IT Training manual

Reduction of costs through creating efficiencies with deployment of remote assistance tools and backup solutions/recover

CAREER PROGRESSION:

Longview Systems, Calgary, NOC Team Lead (Managed Services) (Sept 2017 – current) 250 2 St SW #2100, Calgary, AB T2P 0C1

Manage day to day operations of twelve Network Operations Agents

Project Manager of NOC environment

Analyze business needs presented by the client community and recommend solutions;

Leverage existing technology and find cost savings where appropriate

Construct and mentor junior and Lead staff by creating Career Life Plans

Working with development group on Azure Enterprise Service Bus

Colins Barrow, Red Deer, IT Manager, Canada (Accounting) (Jan 2016 – Aug 2017) 43rd Street, Red Deer, AB, T4N6H2

Create and manage the IT Budget operational, capital

Oversees the day-to-day service delivery and operations of the company’s Information Technology department

Analyze business needs presented by the user community and recommend solutions;

Leverage existing technology and found cost savings where appropriate

Creation of new SAN environment (VMWare) and backup solution

Developed an IT plan that supports the corporate strategy and business goals

ARC Financial Corp, IT Manager, Canada (Private Equity)(June 2014 – February 2015), 4300, 400 3rd Ave SW, Calgary, AB, T2P4H2

Create and manage the IT Budget operational, capital

Support and administration of Corporate Citrix Environment, Xenapp/Netscalers

Analyze business needs presented by the user community and recommend solutions;

Leverage existing technology and found cost savings where appropriate

Supported senior executives of the company in the development of the an IT plan that supports the corporate strategy and business goals

Nine Energy Service formerly, IT Manager, Canada (oil/gas well services) ( 2012 – 2014), Suite 1900, 840 – 7th Ave SW Calgary Alberta, T2P 3G2, Canada.

Oversees the day-to-day service delivery and operations of the company’s Information Technology department

Developed, aligned, and maintained the company technology strategy, policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems

Deployed and managed, monitoring, maintenance strategies improving IT efficiencies

Initiated projects; Implementation of new Storage solution and expansion or Wide Area Network

Deployment of VMware Virtual Environment with backup solution

Implementation of O365 to 1000 users

Calfrac Well Services, Sr. Desktop Support Technician and Asset Manager (Contract October – December 2012) 411 - 8th Ave S.W., Calgary, Alberta, Canada T2P 1E3

Support and administration of Corporate Citrix Environment, Xenapp/Netscalers

Developed new hardware and software procurement strategies,

Maintain inventory control for the forecasted hardware needs as well as redeployment and disposal management

Provide knowledgeable technical support and troubleshooting guidance pertaining to network, and computer environments

MD Physician Services, CMA companies: Implementation Project Manager (February-October 2012) Suite 300 10339 – 124th St., NW, Edmonton, AB, T5N 3W1

Initiated and manage all Western Canada application and infrastructure projects to closure.

Identified process issues and proposed/implemented new solutions.

Adhere to ISO and ITIL best practice

Flagstone Reinsurance Holdings SA (through its operating subsidiaries) Technical/Customer Support Manger: (2009 -2011 ) Halifax, NS, Canada- global reinsurance and insurance company that focuses on specialty, property, property catastrophe and short-tail casualty reinsurance and insurance.

Project management of all office technology solution implementation and rollouts to all workstations across all corporate sites.

Support and administration of Corporate Citrix Environment, Xenapp/Netscalers

Developed new service processes and Help Desk Team procedures, reducing costs

Developed new IT asset management system for organization

Ensurined that the necessary performance metrics are in place in IT and that these metrics are aligned with the corporate KPI’s and business objectives

CAREER PROGRESSION:

WBLI Chartered Accountants: IT/IS Manager (2000–2008) Bedford, NS, Canada Chartered Accounting Firm, Manager and administrator of entire corporate network

Defined operational costs; conducted near- and long-term financial forecasts for expanded functionality/user base

Designed and implemented short and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.

Developed, implementation, and maintenance procedures creating efficiency for support programs for 100 end-users and 125 desktops/laptops.

PROFESSIONAL DEVELOPMENT

Network/Desktop Security level 1 2007 Digital Boundary Group

Network/Desktop Security level 1 2010 Digital Boundary Group

Project Management – managing IT Projects levels 1 and 2 2008 2010 Global Knowledge

MCSA (Windows 2000)

Microsoft System Center Service Manager – 5 yrs

Microsoft Azure Infrastructure and Deployment (AZ-100)

EDUCATION:

Nova Scotia Community College – Institute of Technology

Diploma in Business Administration and Computer Systems Technology 1997- 1999.

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